Automated reply messages are predefined responses used to communicate with customers across specific scenarios and keep information transparent. It helps customers to understand what is actually happening – whether your agents are busy, out of the office, or on holidays.
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I’ve done this a couple times: on the 3rd sick day when it’s all I can do to just set an OOO, and I’m tired of updating the dates and feel like I’m never going to get better.
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Wow, it’s a bloody snooze fest over here! Just kidding, this option is the most appropriate for 95% of business out-of-office responses. It’s simple, no-nonsense, and tells people all they need to know.
Here is a good example of setting a queue message when all your support agents are busy.
Please note that you have already sent me one email. I’ll be 1 percent connected while on vacation so I’m not 100 percent panicked on return.
In a role where I got many OoO replies, I actually loved this. (And wrote back in said language. And got a reply!)
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Any correspondence (email or phone calls) sent my way will be responded to within 2–3 days of my return.
That 15minute breaktime message screams “past experience with a toxic company” to me.
Same, and I leave this template in my settings so all I have to do is change the date. Simple, to the point, and no one can say they didn’t know what to do while I was out.
In case of pressing issues that need urgent attention, feel free to reach out to [CO-WORKER NAME]. Give them a call on [PHONE NUMBER] or send a message to [CO-WORKER EMAIL].
This seems like information that would be better in an email signature than an OOO, really. That’s how my organisation does it.
Sounds like it’s clear in your mind what you want to happen, but I’ve heard plenty of people say, “Of course you took it somewhere else, that’s what I told you to do, and now I have two action-less emails to trash rather than one.”