Visuals always work whether used in messages or elsewhere. In fact, communications that include images produce 650% higher engagement than text-only messages.
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First, here’s the out-of-message for people who don’t like watching video (although the person in the video is funny and really brings the message to life):
Dear Customer, Please note that on [day], [date], is [holiday name]. The store will be closed all day and will open again at [time] on [Day]. Enjoy the holiday. Regards [Company name]
Same! If I’m on vacation then I say I have no access to emails. Even if I’m just sitting on my couch all week.
Hi, I’m out of the office with no access to email until [MM/DD]. If your request is urgent, you can contact [email] for assistance. Otherwise, I’ll get back to you as quickly as possible when I return. While you wait, subscribe to our fantastic newsletter[link]. Get actionable tips once per week geared toward helping you grow your business.
I’ve used language like “I’m out of the office at a conference” before and that doesn’t mean I’m not checking email.
Josh Kopelman’s vacation email is a classic example of taking a blunt approach at OOO messages.
2.) Welcome to John Doe. Due to our company holiday our service staff will be available again for you from Monday, the 4.7.2016. The shipping of the orders will start again on 01.11.2016. In the meantime you are welcome to send your request to our email [email protected] or through our contact form. Many Thanks!
Once the person reaching out to you realizes you’re gone, they may panic if they have a legitimate need for immediate support. The best way to avoid this is to let your callers (and emailers) know how to find the appropriate help.
My mom works part time at a library in archives, where her personal work email is also the general archives email (ie LibraryNameArchives @ email . com). She has an out of office response that replies with her work hours (since she’s the only employee in the archives) so people know when she’s in the library and can respond or when they can come in and visit her. The only frustrating thing is that her email either isn’t capable of, or she doesn’t know how to, turn off the OOO email when she’s actually in the office, or doesn’t trust that she’ll remember to turn it back on. She’ll send me an email about something, I’ll respond, I’ll get an OOO response, she’ll respond, I’ll reply, I get an OOO reply, etc etc.
Check your insurance is up to date and covers the holiday periodMake sure you have sufficient funds in your business account to cover any regular payments for salaries and other billsClarify with staff their exact leave dates and note themSend out your invoices to clientsPay your supplier invoicesSettle your finances and pays
Q. If I need help activating a new phone or another type of phone service from Rocket Wireless during winter break, will I be able to reach someone?
I am currently out of office on annual leave. I’ll get back to you straight away when I return on [end date]. If it’s urgent you can contact [contact’s name] on (contact’s email).
You can then come up with a subject and write your text, explaining that you are out of office or unavailable.
Hello, Please note: [date] through [date] are company holidays for many of our employees. Because of this, there will likely be a delay to request, possibly until [date] when most of our team returns. In the case where you do not receive an initial reply from one of our employees, their subsequent replies may be delayed. We have received your email request and will process it soon. While we process your request, please make sure to check out our extensive list of documentation by clicking on this link: [link]. Thank you for choosing [company name], and we look forward to providing a smooth and seamless support experience for you. Thanks!
Welcome to the first blog in our new miniseries, ‘Big Little Things,’ where we highlight some of the smaller features and enhancements in Vtiger CRM ...