A separate after-hours attendant menu can inform callers that your office is closed, state your business’ operating hours, and provide options that callers can immediately act upon. For example, you can direct them to your website for FAQs. If your business provides an account login page, remind your customers that they can login at any time to get general account information. In this situation, be proactive.
Website: https://news.mit.edu/2013/away-for-the-holidays-before-you-go-set-your-email-and-mitvoip-phone-auto-replies
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I definitely hate the overshares. And I have one coworker whose rigidly precise & formal language comes off as pretentious and condescending. She sets up an out of office every time she leaves slightly early, so I get them A LOT.
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Half of the auto-replies I get are for very specific chunks of time. Like, if you are out of the office for three hours I don’t need to know, dude.
Hi, I am currently out of the office until [MM/DD]. I will reply to emails as soon as I can upon my return. If this is urgent, please contact [name] at [email] or [phone]. In the meantime, check out this new [product/sale/service/etc]. I can answer any questions about it for you when I get back.
9. Give – and get. There’s something special about holiday gifts. We like giving them probably just as much as we enjoy receiving them. Now, what if you could combine these two positive experiences?
18. "Hi, you've reached [your name]. I'm away from [date] to [date]. If you need help with [X] before then, please contact [name] at [phone number]. Everyone else, please leave your name and number and I'll return your call when I return. Thanks and have a great day."
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In the meantime, you can follow me on Facebook, Twitter, and Instagram as nothing can stop me from sharing some good marketing tips and advice – not even a holiday.
I meant email. The phone calls were similar, but a whole other problem. Your overdue notice? Did you discuss it with Head of Circulation (who knew the background)? No? Let me transfer you.
Loads of translators work freelance because it’s very easy to do from home, so yeah I’d not expect then to be standardised. I’ve received English and native language replies, but never both.
Here’s one example out in the world, which jumpstarted me thinking about this topic:
The worst one I ever received was from a coworker (senior to me, but not my manager) many years ago. I’ll paraphrase it as my memory isn’t great:
Nicely done! Now check your email to confirm your subscription so you can get started with the free bonuses! We use this field to detect spam bots. If you fill this in, you will be marked as a spammer. GET BETTER AT EMAIL NOW! When you grab the kit you’ll also be subscribed to receiving further emails from Productivityist. But don’t worry… we won’t send you spam. Unsubscribe at any time.
I forgot I did that and it was pointed out by a recruiter who was trying to reach me to schedule a phone screen. Whoops, haha.