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I give my folks scripts because, otherwise, I end up with long winding OOOs that talk about why they’re out but not what the writer/caller should do to get help (staff is 1/3 entry-level with varying degrees of professional office familiarity). I do not have the time to micromanage to this level, though – if I see an off-spec OOO, I send the how-to guide and remind them that they need to tell people who to call while they’re out or to mention the specific dates, but most of them have good judgment enough not to be totally inappropriate to the point I need IT to intervene.
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The holidays are a time for warm wishes and for expressing gratitude for a great year gone by. While holiday messages may not take a lot of time to write, they are a great way to show you care and bring people closer, whether the recipient is your employee, colleague, or boss.
If you are reading this, it is because John Whatsisname cannot help you – he has left the company and no longer uses this email address.
1. Simple Autoreply Message #1. If you’re looking for a simple autoreply message sample for your business, you can use this template. Keep in mind that you’ll have to change the field id and the date before you save it.
I am the LW! It’s interesting, having Alison type out the OOO reply comes across less condescending than how it did in video. I’m sure it works for their office but it also says a lot, potentially, about their culture that she’d need to write something out like that in the first place! Usually “I’m OOO from X to X, please contact X for (reason)” should suffice.
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I meant email. The phone calls were similar, but a whole other problem. Your overdue notice? Did you discuss it with Head of Circulation (who knew the background)? No? Let me transfer you.
Our office will be closed on Monday, May 25th in observance of Memorial Day. We will reopen on Tuesday, May 26th at 8:00 a.m.
Including even a passing reference stating that your customer’s email is important to you shows your appreciation for the message that you are currently unable to respond to.
It all boils down to honestly assessing your situation, deciding what degree of contact is appropriate, and then stating your intention clearly and succinctly.
If I’m out for three months, *someone* is doing each bit of my job in that time. Me coming back and wading through three months of emails where the majority of them will involve someone seeing the OOO and promptly emailing my cover instead, and trying to track down which ones did that and cc-ed me, which ones did that and *didn’t* cc me, and which ones fell off is just a terrible use of getting-back-up-to-speed time.