Please note that employees should not be on campus during the closure without the permission of the relevant vice president or dean to ensure we achieve the goal of decreasing the density of campus.
Once I come back on *date*, I will get back to you. Maybe I can even tell you about my adventures.
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I had a colleague who simply never answered her phone or set up her voicemail. She still listed the number on her business card and email .sig, she just never answered or checked voicemail. When she took a new job another colleague inherited her phone number and when he went to set up his voicemail there were basically eight years’ worth of messages left for her that he had to delete.
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Thanks for your email. I’m on vacation. On the couch. Eating chips. And bingeing Stranger Things for the eighth time (don’t tell anyone).
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Of course, very few people would be so pushy as to send you a private message about a business issue while you’re on holiday. Still, the odds are that you’ll amplify your social media reach and gain some new followers by including links to your social media in an OOO message.
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The date range you're gone but more importantly . . . The day you will respond. (Pro tip: If you seriously get a ginormous volume of emails when you're away, or you're going to be gone for an extended amount of time, make sure this date is one or two days AFTER you're back from your vacation. Under promise, over deliver, do your laundry.) Alternate contact if there is an emergency. Your phone number (if you absolutely must, but I don't endorse this).
According to American Express, “Six in ten customers feel that companies meet their service expectations”. Customers look for faster resolution and rely on the expectations that businesses set with queue time for evaluating their service quality.
We’ve certainly come a long way since the honeymoon days of You’ve Got Mail, the 1998 Meg Ryan romcom in which each new electronic missive set Tom Hanks’ heart fluttering (and vice versa). These days, in tech circles, you’ll hear tales of folk who’ve set their email servers up to automatically delete unread emails after a week – before going on holiday for a full fortnight. Others have reduced the OOO to a single word in the subject line: “Nope.”
However, when I email the backup person I also cc the original person. If the issue gets totally resolved, the original person is well aware. If the issue is not resolved, the original person can pick it up pretty easily.
As for pet peeves, I hate when someone doesn’t turn off their out of office or it has out dated information. As in I’m out of the office until 1/5/1999. UPDATE YOUR MESSAGE or TURN IT OFF! :)
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I do this too! Depending on how busy my inbox is that day, I’ll also set it to start around 4:30 pm my last day in the office before going on vacation. I have a lot of people that email me at 4:56 expecting to be #1 on my list the next morning so I try to catch them that way.
Yup, it’s that time of the year again where everyone’s slipping into the holiday mood 🎄🎁
And while we all have grace for friends and family who seem to take forever to get back to our messages, customers generally expect this degree of promptness when they text a business.