You can configure automated reply messages to encourage customers to submit their queries.
Just like a voicemail inbox, your texts can also take down messages for follow up as well! Sorry we missed you! Please reply with a brief message and someone from the Skipper team will get back to you later today.
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Website: https://www.ringcentral.com/us/en/blog/tuesday-tip-set-up-a-custom-holiday-announcement/
Yeah, that’s all I need to know when I’m trying to contact someone who’s out. 1) When you’re coming back so I know if my issue can wait, and 2) Where to go if I decide that it can’t.
I’ll get back to you when I return to civilization. Or to an area with WiFi. Or to the office on May 10th. Whichever comes first.
In the Settings panel, select “Automatic replies,” then click “Turn on automatic replies.”
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I struggle with naming a contact too. My current job doesn’t really have emergencies, so while my second in command could handle stuff I normally would, should she have to? Also, 98% of the people that would get my OOO would know who to go to anyway if they actually needed something urgent. I hate to make someone else’s life harder for my own convenience when it’s not even needed.
That really does feel excessive. I think most people are savvy enough to think, ‘Huh, it’s late in the day for pretzelgirl, I might not get a response until tomorrow. Business as usual.’ Being out of communication for a day – travel, meetings, days off – doesn’t require an out of the office alert, either, just a response as soon as possible.
I worked for a federal contractor back during the Great Recession when government offices were shut down/working with a skeleton crew. I still remember getting OOOs from almost every email address in the agency we worked at explaining they were on furlough & to contact one specific person if the issue was urgent. We all assumed this poor person was hiding under her desk, rocking back & forth, with her head in her hands.
I feel this so hard! I am 14 days away from my PCS (permanent change of station), and will be on leave for a month. I’ve been drafting my OOO multiple times, not just out of a desire to edit but because it reminds me that I am LEAVING my current terrible office.
I’ve started going really, really simple on OOO messages – literally just “I’ll be out of the office until ___, please contact ___ for questions about ____”
Like the previous examples, the message doesn’t have to be lengthy – you just need to let people know the details, and who they should be contacting in your absence.
I’ll reply to your message promptly, after I delete the dozen email newsletters about losing weight. If your question or request is not time sensitive, wonderful! If you require immediate assistance, please send contact to [insert name] at [contact email].
Did you email me to ask me about XYZ software? Well then, don’t wait. Get our introductory book.
But traveling for work, then I say “intermittent access” so that I only need to respond to the urgent emails and can ignore everything else for a few days.
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