There is no solution work with this method. However, you can set voice message and send all unknown numbers to voice message, iPhone Settings > Phone > Silence unknown callers > Turn ON, See details here: https://mashtips.com/block-spam-calls-unknown-callers-iphone/
It’s possible I might quote from some responses to this in an upcoming column, so please note if you don’t want me to do that with yours!
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Here is a good example of setting a queue message when all your support agents are busy.
I pretty much never pay attention to out of office replies, just note if there is one. If I really need something urgently I’ll look to see if there’s another person’s contact info, but it’s rarely that urgent. I might also look for a return date, if that matters to me. It would annoy me if I had to wade through a wall of text to find either of those things.
Of course that all depends on if you have employees, etc., but i’ve seen those dynamics recently and think it’s interesting to see who someone leaves as their OOO contact. What do you guys think? Am I reading too much into it?
1. Out of office annual leave/vacation templates. The most common example of an out of office message, this is often the last thing many do before going on holiday.
I’m four weeks away from going on maternity leave for six months, so I’m in the process of divvying up my clients between colleagues, or finishing off work and closing cases. I will need an OOO for anyone who pops up again having been closed in the past, so this thread has been useful to get me thinking about it!
Setting up out of office messages removes the guesswork done by customers when a response doesn’t come back right away.
My pet peeve is OOOs for the afternoon/an appointment when the person who set it up is NOT good at responding to emails in a timely fashion. If someone usually requires multiple reminders and follow up emails for me to get a reply to an email after 2 weeks, I don’t really need a notification that their responses will be delayed an hour until they get back from the doctor. It makes me think “who are you responding to that quickly, and why can’t you reply to me that fast??”
This is what I’ve seen most often in my career. Problem is, the contact is almost always the admin. I’m the admin. Everyone’s idea of assistance is different. Often, I didn’t have the knowledge about the issue in order to be of any assistance. I wound up spending more time running around looking for answers than actually working on what was on my own plate. It’s exhausting. Otherwise known as “please don’t call us for unicorn problems when we handle llamas. Literally, we can’t do anything for unicorn problems.”
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'I’m away from my desk at the moment but will respond the moment they give me a desk' (Credit: Getty Images)
The incensed people also tended to be the type to submit things at the very last minute or want an immediate answer that could’ve been solved via google.
The language tone is a crucial component of your brand messaging. It includes various aspects of communication, such as the words used, the level of formality. Implementing a good language tone enables businesses to unify the way it communicates.
When I worked at Nightmare Small Business(tm), a coworker went on maternity leave with (privately shared among the staff, but not with the owner) the intent to give her notice at the end rather than return. She left a very professional, concise and informative out of office message. The owner proceeded to log in to her email and change the message to include saccharine references to both the pregnancy/baby and how much she “missed” being away from clients and how excited she was to return soon.
Thank you for your email. I am out of the office and will be back on Nov 10th. During this period, I will have limited access to my email.