Naturally, she had to take the day off — and couldn’t let folks know with any old generic auto-response. Instead, she made a guessing game of it in her out-of-office email, which you can use for yourself, below.
I say this as someone who used to have a chronic problem keeping up with my personal voicemails. But I got voicemail transcription set up so I can read them now, because just ignoring important phone calls has consequences. I can’t imagine trying to just duck them in a professional job where I had a phone number, and therefore an expectation that people can call me!
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The auto reply only allows you to choose between ‘No-one, Recents, Favourite, All Contacts’. I need it to reply to everyone. Is there a way of doing this?
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So, because I want you to be able to enjoy your time off, I’ve put together these two email templates to help you make it abundantly clear that you’re not around for the next 24 hours.
Thank you for your email. Your message is important to (Us/Me) and (I/We) will respond as soon as possible.
Hi and thank you for your message. I’ll be out of the office on [DATE]. Please contact my manager, [EMAIL] for assistance.
When customers receive automated messages, they have expectations about the wait duration (in terms of number for e.g. 4 mins or 4th position), that can make or break their customer service experience.
Even if you have a job you love, there are few things more satisfying than turning on an out-of-office email responder–especially when it’s for an actual vacation. There’s some serious relaxation in your future, and it’s well-deserved.
Thanks for your email. I’m currently offline, returning on [date]. I’ll respond to your message then.
Provide customers with some quick information to help them get started with your brand or business. Howdy! Thanks for requesting more info on Hank’s Ranch Membership. Here are some articles that should help get you started! https://txt.st/PQB
Changing it every evening is definitely too much, though. I would assume the vast majority of people sending business email understand the concept of working and non-working hours…
But for employees at Daimler things are a little different. Email these people while they are on holiday and you will get a message like this:
Is your email urgent? If so, you should probably call [Name] at [phone number], and they will assist you. They aren’t in the sunshine – they’re still at work.
Yes, qualifiers can be helpful. Limited vs no email access, out of the office versus working off site, regular out of the office versus extended leave, etc.
Need to set up a generic away message for times you’re away from the phone or need to refocus your attention? Simply throw this template up for a few hours to buy yourself some time. Thank you for contacting Lulu’s, you’ve reached Anne. I’m out of the office currently, but I will respond to your message by 3 pm. Thank you for your patience!
Thank you so much for your email. I love it already. It’s wrapped so nicely in its charming subject line that I just knew this message was going to be something special. Gifts like these just don’t come around every day.