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Try this out with your colleagues or share it with colleagues/clients headed off on a vacation to send them off in style:
In the top right corner of your Gmail window, click the cog icon. The quick setting panel will appear. From there, click “See all settings.”
And yet regardless of your job description, the humble OOO can do much more besides simply telling people not to expect a prompt reply. Crafted subtly enough, it can even drum up business for you. While they wait for you to respond, perhaps they’d like to check out your new website or sign up for your monthly newsletter?
When crafting an out-of-office reply, keep in mind that you must provide sufficient detail so that recipients understand exactly when you’ll not be able to respond.
I’m guessing that this comment was gratuitously cruel on purpose just for the lulz, but I’ll give it a serious response anyway:
Perhaps I’m you guys’ worst nightmare, but for the past couple of years I’ve been writing haikus for my OOO, which give a flavour of what I’m out doing. A couple of examples:
And while we all have grace for friends and family who seem to take forever to get back to our messages, customers generally expect this degree of promptness when they text a business.
This is what I’ve seen most often in my career. Problem is, the contact is almost always the admin. I’m the admin. Everyone’s idea of assistance is different. Often, I didn’t have the knowledge about the issue in order to be of any assistance. I wound up spending more time running around looking for answers than actually working on what was on my own plate. It’s exhausting. Otherwise known as “please don’t call us for unicorn problems when we handle llamas. Literally, we can’t do anything for unicorn problems.”
I should note that our voicemail system has a pretty straightforward feature to put an end date on an out-of-office voicemail message. I am baffled why this person does not use the feature.
I used to hire a lot (hundreds) of freelance writers who would each be given a deadline by which their particular project was due. As these were large projects, they typically would have several months to complete them. I soon discovered that a significant number of freelancers (at least 25% if I’m remembering correctly) would email a couple of days before their assignment was due to report the sad news that they would be missing their deadline because “someone close to [them] had just died”.
If you're unsure of what exactly to write in your message, a good idea is to search through your inbox for out of office messages you have previously received from other people. From these messages, you'll have a good idea of the kind of tone and messaging that professionals use for these automatic replies.
I have always been flabbergasted by people who include vacation details (especially if they’ll be out of the country) in their OOO messages. I’m not a burglar, nor do I know any. (I hope!) But the people with the message don’t know that!
Next, click Send automatic replies.Tick the “Only send during this time range” box. Set the dates you’ll be out of the office. You can skip this step if you want to manually turn off automatic replies when you get back to the office.Then set your automatic out of office reply under the Inside My Organization tab. This will be the automatic response sent to people from your company who email you while you’re away.
For immediate assistance, please contact me on my cell phone at 0912345678 or [email protected].
I’m on PTO (Holiday) from the 28.09 until the 02.10 working again on the 5th of October, due to this my response will be delayed.