8x8 & COVID-19: Protecting Our Business and YoursContact Center Inbound Calling Performance Issues
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During the holidays, many offices shut down in a way that they do not throughout the rest of the year. For these rare few days, you may be completely inaccessible to customers and unable to help employees who are trying to sneak in a little extra work through the holidays. Use this checklist to make sure that you've shut down the office correctly--and that you're able to get everything back up and running smoothly again when the holidays are over.
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Total and utter cringe! Sounds like something a cheeky 11th grader would think is the epitome of word smithing. If someone sent this out at my work everyone would make fun of them and HR would make them change the message.
6.( مرحبا بكم في .John Doe خطنا الهاتفي الساخن متاح خلال فترة الاعياد. مواعيد العمل ويمكن الاطلاع على موقعنا على doe.de. www.john نشكركم على ثقتكم ونتمنى لكم وأحبائك أعيادا سعيدة وسنة جديدة سعيدة.
My new job provided a template OOO as part of the onboarding brand templates package! I’m sure it might seem like overkill to some, but I’ve had tons of nervous first-job employees ask me what theirs should say, so I loved that they just gave a sample to go from. Also goes a long way in communicating that unique office culture stuff that is usually unspoken/not formalized.
While you certainly don’t want to go on and on in your message, there is an opportunity to engage or educate while you’re away. Here are a few options to potentially include.
[BUSINESS] is in no way endorsing or not endorsing said holiday, nor encouraging or discouraging employees of all demographic clusters to engage in celebrity activities. Thank you for your consideration during this festive or not-festive time.
See, in my head, “as soon as possible” reads simply as a more formal way of saying “I will respond at my earliest convenience.” Like, either way, this person is getting back to you as soon as they can, whatever that actually means.
My new job provided a template OOO as part of the onboarding brand templates package! I’m sure it might seem like overkill to some, but I’ve had tons of nervous first-job employees ask me what theirs should say, so I loved that they just gave a sample to go from. Also goes a long way in communicating that unique office culture stuff that is usually unspoken/not formalized.
Our office will remain closed from [date] to [date] for the New Year celebrations. We assure you that all your emails will be responded as soon as we are back to the office. Happy New Year!
Good lord. I would develop an irrational need to reply to the OoO with like, are you okay? It’s been 14.8 minutes.
I have a colleague who directs people to email an alternative email alias when she’s on leave. This alternative email alias? Yup goes to her. Don’t know why she does it. She’s also set a rule in her team that they have to answer each others’ phones of someone is away from their desk. Inevitably, the person answering the phone can’t help and tells the caller to send an email. It drives me up the wall.
I get really annoyed at people that don’t have put up OOO messages and I am left wondering if they are out or just ignoring me. I collaborated with a woman who was out frequently but never put an OOO. She also got very prickly if she felt you were going around her. So anytime we didn’t get a response from her, we had to go through this guessing game of “do we wait, do we talk to someone else, how important is our request.” I was glad when she moved on.
If you are seeing this message, it is because I’m retired and having the time of my life. I may be out gardening, or fishing, or on a well-earned Caribbean cruise with my wife. Something you can look forward to when you’ve reached my status and vintage.