Ha – I didn’t watch the video but still definitely get the condescension! It’s a LOT of extra explaining and direction when something like, “if you need immediate assistance, please contact Fergus at…” will do. In my opinion, cutesy stuff like this is mildly entertaining at the beginning but gets dumb/annoying shortly thereafter. Not just with OOO messages, but other instances where companies try to make being “cool/funny/laid back” parts of their brand in really obvious ways.
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I think the problem is that “at your earliest convenience” is a formulaic convention that uses explicit, almost exaggerated politeness to basically issue a stern direction, meaning “as soon as you possibly can”. When you turn it into “at my earliest convenience” it’s unclear if you mean “whenever it’s convenient for me to get to it” (what the words say) or “as soon as I possibly can” (what the meaning of the formulaic original is). Or else it sounds like you didn’t quite understand how “at your earliest convenience” works.
Most people don’t give this a second thought, but you could potentially be putting your company at serious risk. In the wrong hands this information can open the door for phishing attacks and financial fraud.
For immediate assistance, please contact me on my cell phone at 0912345678 or [email protected].
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This is also good. I have two group emails for standard tasks. The SOP is that if someone uses those, one of the people on that list will indicate they have it and reply all when the task is complete. That way we all have status without anyone having to remember who is OOO that day/week.
The more information you include in your outgoing message about the colleagues who can assist in your absence, the less likely you are to interfere with ongoing projects. This will help ensure you enjoy that well-earned vacation.
Our offices are closed until [date]. If it’s something you need urgent assistance with, contact [Name] on [phone number] or [Email] Hello! Thank you for your email. I am currently out of the office. We have closed for [holiday name]. I will be returning on [date]. If you require immediate assistance, you may reach me at – [mobile number]. Thanks!
Stav is a senior editor and writer at The Muse, where she covers careers and work with a focus on diversity, equity, and inclusion in the workplace. Before joining The Muse, Stav was a staff writer at Newsweek, and her work has also appeared in publications including The Atlantic, The Forward, and Newsday. Stav earned a B.A. in history with a minor in dance at Stanford University and holds an M.S. from Columbia Journalism School. She won the Newswomen's Club of New York's Martha Coman Front Page Award for Best New Journalist in 2016. She prefers sunshine and tolerates winters grudgingly. You can find her on LinkedIn and Twitter and can visit her website here.
Please contact (Contact Person with email and phone) if you need immediate assistance.
My snarky colleague sure did in his out-of-office message below. We send thank-you letters in response to holiday gifts, so it’s only natural to expect the same gesture in our work inboxes …
3. Out of Office Email with Specific Dates Example. [Greeting] I will be out of the office starting (Starting Date) through (End Date) returning (Date of Return).
The message will be automatically triggered in response to any incoming text received while the away message is turned on. Like this:
Q. Will Supply Chain, Purchasing, Receiving, Mail Services and other such departments be open during winter break?
I’m here to talk to you about someone you know. Catalina Wong is out of office until September 27. She wanted me to let you know that she’ll get back to you after her return.
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