To ensure that you keep customers happy and present a professional image, make your auto-attendant easy to navigate. We’ve compiled some sample call center greeting scripts that can be used in different situations, whether your company has a small customer support team or a massive call center with hundreds of people.
We are encouraged to put up messages that say we have “limited access to email” and alternative contact for things like travel between offices and conferences. We’re technically working those days, but it may be hard to reach us.
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This is typically what I do. People don’t need to know where you are or what you’re doing. It’s really none of their business. They just need to know how long you’ll be out, that you won’t be checking email or vm while you’re gone, and who to contact instead.
I’m part time. I don’t use an out of office message, but I do have my hours in my signature, and sometimes include that information in the body of email. Many of the people I correspond with frequently need things turned around quickly – postings for public meetings need to go out so many days ahead of said meeting, and similar. They need to know when I’m available to get the work done!
Hi, I’ll be out of the office until [MM/DD]. I will probably see your message because I don’t know how to relax. I will likely respond if I feel that I need to help in any way.
I don’t think it’s condescending, but I do find it annoying. I have a coworker who sometimes writes emails in this tone of voice, and it’s honestly way too much.
Confirm any expected deliveries will not be left at your door or unattended. Reschedule if necessary.
Alternatively, some people will check their email while on vacation. Then, the text should indicate how often people may expect their email to be seen and acted upon.
There is any number of valid reasons why you might skip on your email inbox for a while. You can be on vacation, feel sick or take a few days off to recharge.
It’s summer, and you’re probably gearing up to take some time off work – including tying up loose ends, putting some final touches on projects, and figuring out the process of delegating. So many factors go into making sure you can actually disconnect, relax, and recharge over your planned vacation.
I used to work at a place where we would occasionally send reports of network misuse that sometimes included inappropriate images the user had stored on work devices. One person had an email system that was somehow set up to make any attached images the profile pic for that account. So she would end up with random pornographic images as the profile pic whenever she received reports from us. She said she had no idea how to change it and could we please help? Since she was not part of our company, and I have no idea how that could even happen, I just started sending her kitten pictures after every report that included an image. Problem solved.
Save time and direct folks to a page with answers to frequently asked questions in an autoresponse to help sort and prioritize customer service inquiries. Thanks for reaching SimpleTexting, my name is Jenny. While you wait for a customer support rep, see if we can answer your question here https://txt.st/PQBLPE.
My husband’s voice mails says “…if you need immediate assistance call Mary at ####…”, only Mary retired something like eight years ago. I mention this to him every once in a while. It hasn’t changed.
I'm not actually at the North Pole, but I am preoccupied with wrapping presents, drinking hot chocolate, and listening to festive music. Therefore, I won’t respond to your email until [date]. Thank you for your patience, and I hope you have a wonderful holiday.
Many in the MIT community will be taking vacation around the holidays and new year. If you’re in that group, you’ll want to set up automatic replies for your email and MITvoip phone. You can do this at work or at home. Read on for basic information and tips about auto-replies. Step-by-step instructions are available through the links provided.
I don’t think OP meant condescending to the person’s teammates so much as condescending to the reader. The person over-explains each option and I can see how it would read as ‘wow, you are really dumb and obviously need some handholding to figure out simple decision-making!’ That likely wasn’t the intent, I understand, but I get why people might take it that way.
I hate unnecessary out of office messages. You don’t need to tell me you will be out for two hours. If it was that important, I would not be using e-mail!