Happy Holidays is used only around Christmas in the USA. Traditionally, it was meant to include both Christmas and New Year's Day. We don't usually say "Happy Holiday" at other times, although there's nothing wrong with saying it.
You need to let colleagues, clients, and prospects know that you won’t be available, while ensuring that they know the best course of action to take while you’re away.
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Thank you again for being the best team one could ask for. Your energy and persistence has driven our company to new heights, and we greatly appreciate it.
Remember to make sure your auto-reply has a limit to how often it sends replies to any one address. If they reply to every single email they recieve, they can cause problems: https://www.reddit.com/r/talesfromtechsupport/comments/420oan/companywide_email_30000_employees_autoresponders/ I actually had that happen while I was on vaca, a travel agency e-mailed me with an update about my vacation from a no-reply mail box and triggered my auto reply, which triggered their “This is not a monitored mailbox” auto reply to the tune of 80,000 messages in my mailbox. It completely filled up my “available” space, so everytime I logged in and thought I had them cleared out, more would pour in. It took DAYS to delete all of them.
Setting your out of office may be different depending on the email provider you use. But whether you’re on Outlook, Gmail, or another platform, it should be a relatively straightforward process.
Interesting! I’d be unpleasantly surprised and tempted to scold them for not taking a proper break.
Here’s my pet peeve: OOOs that specifically state the person “won’t have access to email.” It contributes to this pervasive idea that an employee who might technically be ABLE to check her work email while OOO better have a damn good reason why she won’t be doing so. Which calls back to the reason someone’s OOO is no one else’s business. Whether you’re OOO because you’re on your honeymoon, having your gall bladder removed, or robbing a bank, OOO should automatically imply unavailability for work stuff. Full stop.
We promise the world will not end while our offices are closed and encourage you cherish this time with your families and friends!
The office is closed today for the Public Holiday. We will resume normal office hours from tomorrow morning. Enjoy your day off!
Yes, this, and when people use OOO message as a “do not disturb” but then email you back right away. That’s not how OOO or email works!
With all that in mind, read on for a few examples of what you might actually write...
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It’s possible I might quote from some responses to this in an upcoming column, so please note if you don’t want me to do that with yours!
If your message is urgent, fear not — we’ll get it addressed. Try doing one of two things: Send me an email at [email protected]. Just kidding. That’s not a real email address. Reach out to my manager at [email protected] in my absence.
Yeah, it’s very strange. I understood changing voicemails to explain that the line can’t actually be answered, but someone is checking the messages and will respond (though that was also only an issue for the first few months), but they had no reason to even mention it for email. I started my job 3 months into lockdown, and by that point, procedures were in place to pretty much allow us to operate normally, albeit with a lot more done electronically than before.
To ensure that you keep customers happy and present a professional image, make your auto-attendant easy to navigate. We’ve compiled some sample call center greeting scripts that can be used in different situations, whether your company has a small customer support team or a massive call center with hundreds of people.
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