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Having a professional automated message when you are busy enough to answer customer queries right away can set the right tone for your business and inform customers when they can expect to receive the response.
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So, take a lesson from @courtwhip, editor at PEDESTRIAN.TV, who wrote the above hilarious out-of-office email, fully stocked with mentions of the best movies from the 1990s. (By the way, “Splinter” is from Teenage Mutant Ninja Turtles, and as we all know, he loves pizza.)
2.) Benvenuti alla John Doe. L’azienda è in vacanza ma il nostro servizio clienti sarà di nuovo disponibile da Lunedì 04.07.2016. La spedizione degli ordini ricomincerà l’01.11.2016. Nel frattempo siete pregati di inviare le vostre richieste tramite email a: [email protected] o compilando il modulo di contatto. Grazie Mille!
Go a long way to set up an out of office message in a plain and funny way. Use a little humor to build the rappo with the clients and develop the relationship between the customers and employees and direct the eyes of the clients.
I hope you’re having an A+ [week, month]. I’m out of the office at this great conference [link to the event]. It takes place on [date] at [time] in [city and location].
When customers receive automated messages, they have expectations about the wait duration (in terms of number for e.g. 4 mins or 4th position), that can make or break their customer service experience.
Thank you for your email. Your credit card has been charged $5.99 for the first ten words and $1.99 for each additional word in your message. This message is automated because until [DATE] because I’m moving to [LOCATION]. That’s right. A cross country road trip from [CITY] to [CITY]. I’ll get back to you when we pull into the driveway.
If your request is urgent, don’t sit around. Send your request to [contact’s name] at [contact’s email].
While injecting a little humor into your vacation email message can sometimes be a good idea – depending on your company and contacts – avoid oversharing and keep it professional at all times.
Also, you need to know your audience if you are going to go eccentric. Alison mentions that this message is fine in their culture, but it wouldn’t npbe appropriate for my somewhat formal field. And even if your workplace in general is casual, you might be contacted by someone outside. (In a tiny provincial courthouse I served in the past, there is a story going around that in the 80s a junior but elderly clerk used to address phone callers as hun and sweetheart and generally speak very informally. Most people thought it was funny, and then the President of Supreme Court called and… he didn’t).
Website: https://futureofworking.com/11-office-closed-due-to-inclement-weather-messages/
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It’s important to get the tone and content right because it can make or break your reputation as a company.
Article ID: 513 | Rating: 5/5 from 1 votes | Last Updated: Wed, Dec 12, 2018 at 12:51 PM
When Amy Spurling, cofounder of the company perks software company Compt, went on vacation, she ended her message with a clear direction about who to contact: “If you need immediate help, please contact [name and email address]. I will be responding to all emails on my return.”
If there is an emergency, please email [email protected] and someone will contact you as soon as possible.