No matter what you’re using your SMS autoresponder for, there are a few pieces of best practice you should keep in mind when crafting an automated text message.
“No matter what your best intentions, you're going to get bogged down the minute you return to the office,” Sullivan says. “Don't set exact timeframes for responding to messages in your OOO. Instead, set general expectations for‘I'll respond as quickly as possible upon my return,’ giving you some leeway.”
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For all pressing matters, please contact [Contact Name] at [contact email] for assistance.
In conclusion, an eager customer trying his or her best to reach out to you is the last person you want to disappoint. Make their day special with an unexpected or quirky autoresponder email that your customers wouldn’t have thought they’d see in their inbox in a million years.
I think this is great. A little too long, but it would work well as an internal reply in a large office with the right kinda culture. I’m imagining how useful it would be in my previous office with 300+ people that always had some “fire” or another to put out. I also appreciate how it protects the sender’s time off–at no point does it say “ok, fine. contact me.”
Should the matter be important, please contact Jim Ross ([email protected]) in my absence. Kind regards.
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I wonder if anyone ever calculated how much time was wasted producing those messages.
I often see people put public holiday notices in their email signatures a week or two in advance, especially where there are multiple affected dates in a row. We are a very date-dependent field, though.
Yes! I once went through a chain of 4 people’s OOO and was finally directed back to the first person. It was our benefits broker and you can bet that was the year we decided maybe we should entertain other options before renewing our contract.
I’m currently out of the office this week as I’ve taken some time off to travel. However, I’ll reach out to you when I’m back.
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I’ll be unreachable for a few days starting on December 11th because I’ll be at Growth Marketing Conference. I’ll have limited ability to return phone calls and emails until I return on December 13th, but if you want to talk accounting software options or learn all about the latest growth marketing tactics and tips when I return, please shoot me an email. I’ll get back to you as soon as possible. If you need immediate assistance, please contact my assistant Megan White at 971-841-0098, or at [email protected].
They only discovered this AFTER the Christmas rush. Thankfully there were no client meltdowns that year or it could have been a lot worse.
Oh, this reminds me of the best out of office I ever received. It was three years ago, but it was so funny I saved it. All of it was gold but the sign-off was “Hoping that you are at least a little bit jealous (why else should I go on vacations to begin with?), I remain truly Yours, etc”.
It is entirely possible to enjoy a podcast and hate voicemail, nothing about issues with human voices.
If you require assistance before then I can be reached on my cell phone at ( cell number).