Above a certain level in my agency managers have to designate an official delegate when they’re out, which can easily result in out of office messages like what you’ve listed. Not the most elegant, but clear and useful!
By bringing some automation into the process, you not only ensure that your staff is leaving vacation email messages that cover what’s needed, but you’re also eliminating the possibility that team members will forget to turn them on.
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Hi, Thank you for your email! I am on vacation until [MM/DD]. Vacations are not for checking email, so I won’t be doing that. During my absence, please contact [name] at [email] or [phone] because she’s checking email. Not me. Really, I’m not checking email.
Yeah, I have to agree. It’s a lot of explaining of things that are likely to be obvious to many people, as though they haven’t considered these options, but that they have to sit through anyway in order to get the information they need about who to contact. And the people who most need to listen to it probably won’t.
I can’t wait to connect when I return [date]. Until then, please contact [Contact Name] at [contact email] for all urgent matters.
When I worked at Nightmare Small Business(tm), a coworker went on maternity leave with (privately shared among the staff, but not with the owner) the intent to give her notice at the end rather than return. She left a very professional, concise and informative out of office message. The owner proceeded to log in to her email and change the message to include saccharine references to both the pregnancy/baby and how much she “missed” being away from clients and how excited she was to return soon.
Thank you for calling [Company Name]. To celebrate the holiday season, we are offering limited-time discounts on all purchases. Please ask your account representative about them today! To place an order, press 1. To follow up on an existing order, press 2. To speak with a representative about our products, press 3. If you have a billing question, press 4. To repeat the menu options, please press the * key. 9. Holiday Closures
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Our office will remain closed from [date] to [date] for the New Year celebrations. We assure you that all your emails will be responded as soon as we are back to the office. Happy New Year!
The incensed people also tended to be the type to submit things at the very last minute or want an immediate answer that could’ve been solved via google.
I’d probably say something like “I am unavailable until X date. Please contact [colleague] or [colleague] if you need assistance. Thanks!”
If you still need to reach me, you can email [email protected]. Or you can email my assistant at [email protected]. They can point you in the right direction.
That’s my practice, too, though I only use it for times I’ll be out for a day or more. Some of the work I do and support can be very time sensitive and it’s really the most efficient use of *everyone’s* time if I spend two minutes before I leave setting up OOO so that they are quickly directed to the right person instead of having to go check my calendar, see I’m out for a week, try to remember who it is that’s my backup, etc.
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Personally, I’d think it’s funny to receive an OOO like was in the video, at least the first time. It wouldn’t fly AT ALL at my company, but it’s at least interesting. All I really want to see is how long you’re out, and who I need to contact instead.
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