Oh hey, it’s Christmas, what are you doing emailing me? I’m extremely busy watching Home Alone, Die Hard, and the 1994 Teenage Mutant Ninja Turtle Christmas Special on repeat until the new year. I might stop for food and toilet breaks, I also might now. Regardless of my general health and hygience over the silly season, I’ll be back in office on January 2nd. Catch ya then, don’t forget to buy a pepperoni pizza for Splinter.
When customers receive automated messages, they have expectations about the wait duration (in terms of number for e.g. 4 mins or 4th position), that can make or break their customer service experience.
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Have you ever considered how your office design could be having a negative impact on the way your employees work?
I am the LW! It’s interesting, having Alison type out the OOO reply comes across less condescending than how it did in video. I’m sure it works for their office but it also says a lot, potentially, about their culture that she’d need to write something out like that in the first place! Usually “I’m OOO from X to X, please contact X for (reason)” should suffice.
If you still need to reach me, you can email [email protected]. Or you can email my assistant at [email protected]. They can point you in the right direction.
Was required to do this at my last job and our script was to say “I’m working from home today. If you need to reach me urgently, call me at (personal/home/cell number).”
Loads of translators work freelance because it’s very easy to do from home, so yeah I’d not expect then to be standardised. I’ve received English and native language replies, but never both.
Of course, every message sends a message, even a barebones OOO that seems to say nothing more than that you’re away until next week, so why not try to inject a little personality? You could get quirky by giving your auto-responder robot a personality. You could dispense with words altogether and substitute a gif or emojis. Or how about a little retro concrete poetry – you know, where you arrange your words on the screen to form an image of a palm tree or a pina colada? It might be worth noting here that the amount of personality you inject depends on your trade. What earns you cachet in the creative industries might backfire in the financial sector, for instance.
Anything worded like Option 1 would never fly at my workplace, exactly because of this. I have colleagues who complain to upper management if their non-urgent tech support questions (that a whole troubleshooting website already answers) don’t get an answer from me or my boss within half a day. And oh, did I mention our job is not actually tech support?
Note that the poaching email does not have any other contact details other than the leaver's - this is to try and funnel all enquiries to the leaver as part of the poaching plan! More tips here.
Website: https://www.indeed.com/career-advice/career-development/holiday-out-of-office-messages
I’ve heard “please respond at *your* earliest convenience,” but never the other way around.
I had coworkers (and people up my chain of command) that did/do this. The thing all those people had/have in common is that they came from the military. So I always took it as a military thing. Curious if that particular coworker had a military background.
If you are unavailable and a client needs contact, a colleague’s contact information can be included. The text should also indicate when it’s appropriate to contact the alternate. Some people will indicate that the contact is for urgent matters while others may offer for consistent client care.
5.) Sehr geehrte Kunden, unser Büro ist vom 24 Dezember bis zum 2.Januar nicht besetzt. Sie erreichen uns wie gewohnt ab Montag den 5. Januar. Wir wünschen Ihnen und Ihrer Familie ein frohes Weihnachtsfest und ein gutes und erfolgreiches neue Jahr.
Thank you very much for your email. Currently, I cannot answer your msg promptly. I will come back to you after my return on Nov 10th.