I also kinda want to sit here with popcorn and read all the shenanigans that are about to roll in.
Note that the poaching email does not have any other contact details other than the leaver's - this is to try and funnel all enquiries to the leaver as part of the poaching plan! More tips here.
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The subject line. This is the very first thing your customer will see, before they even open your email. The opener. The first line is what greets the customer as soon as they open your email. The “thank you” The body. The email signature.
You embraced the thrill of Black Friday, shopped local for Small Business Saturday and had…
I’m extremely busy watching Home Alone, Die Hard, and the 1994 Ninja Teenage Mutant Ninja Turtle Christmas Special on repeat until the new year.
Hi, I’ll be back on {MM/DD]. please contact [name] at [email] or [phone] if you really, really, really think it’s urgent. Otherwise, I’ll respond when I get back.
I think this was from some outside contractor: “I have decided to retire to Pluto. Please send all work related enquiries to Cecil.Mongoose at llamagroomers dot com, or if you prefer an intergalactic means of communication my personal address is fergus at pluto dot com.”
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I’m with you, honestly! When the end was “she’s So great” and not “she’s so [sime negative adjective]” I was actually surprised. I thought it was annoying and condescending and all around extra. But I guess I see why some people (including the ooo boss) would think it’s funny.
My OOO auto reply is fairly detailed. I have links to information for products I work with, an alternate point of contact for people to approach, etc. It’s really a CYA thing. What irks me about some OOO auto replies is when the person who is out has an alternate point of contact who is also out. Both are obvious planned absences, and both people are on the same team. Don’t they talk to one another about vacation??
My boss had this problem (outdated message), but it wasn’t his fault. No matter how many times he changed it, it kept reverting to the original message and dates. Even IT couldn’t figure it out.
Writing an effective out-of-office message is a key part of running any business. Although it may seem so simple, an incomplete or unclear out-of-office message will cause problems before you leave as well as when you return.
When one of my colleagues is out of the office, he doesn't mess around. In fact, he's turned his auto-responses into a running series of commentary from fictional cartoon character Troy McClure.
I’ll add “with limited access to email and voicemail” if I’m out because of work-related stuff (back when we used to have offsite meetings!), and “with no access to email and voicemail” if I’m truly on PTO.
“I am spending time with family today – some things are MORE important than work.”
I struggle with naming a contact too. My current job doesn’t really have emergencies, so while my second in command could handle stuff I normally would, should she have to? Also, 98% of the people that would get my OOO would know who to go to anyway if they actually needed something urgent. I hate to make someone else’s life harder for my own convenience when it’s not even needed.
Check out how easy it is to set up this essential process with your email account in this video I’ve posted to my YouTube channel.