The reason for the OOOs for staff taking half-days? They didn’t want to check the shared office calendar where our time off was recorded. UGH
2. "Hi, you've reached [name] at [company]. If you need a quick response, please shoot me an email at [insert email address] and I'll be in touch by EOD tomorrow. If it's not urgent, leave me a message with your name and number. Have a great day."
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Dear Customer, Our office will be closed from [date] until [date] and close again for December and January to welcome the New Year. We wish you the warmest holiday. Regards, [Company name]
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They only discovered this AFTER the Christmas rush. Thankfully there were no client meltdowns that year or it could have been a lot worse.
You should avoid technical jargons Avoid complex vocabulary that creates confusion Maintain a friendly tone
The call handling menus will operate according to the opening and closing hours of your business as well as the hours specified in any holidays or exceptions you have added to your schedule. You can create multiple schedules, so make sure the one you choose or create has the correct time zone and holidays listed before you proceed.
These sorts of cyberattacks are more common than most might think and make up a large part of the cybercrime industry. According to the FBI, American companies have lost $12 billion to BEC attacks. The good news is there are ways to protect yourself and your company.
That’s why I instituted group email addresses/boxes for this use (I had to fight with IT to have one created in the early days). Yes, everyone has their individual email in addition to the group mailbox.
That’s so weird! Email is the correct way to reach a teleworking person, that’s the worst place for an OOO message. Stick an OOO sign on your physical office door, by all means!
What would be annoying would be receiving multiple emails from me to see if the pet changes each time the OoO is triggered, along with follow-up emails from me inquiring about Fluffiekins’s adoption status. :-) Otherwise, this is BRILLIANT. And on brand.
I think it’s brilliant. Anyone emailing an animal shelter should appreciate a cute animal pic.
While this sounds kind of onerous, I don’t think it’s actually a bad idea to say “I don’t have this info but I’ll get back to you when I find out” if it’s going to take a while.
John Whatsisname has retired. Please contact [insert name and email] for enquiries relating to [subjects], or myself at [email] for personal matters. Thank you to my colleagues and clients for your support over the years.
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Some of the people I know that have a lot on their plate are able to deal with a large volume of email with intent and integrity. It’s worth taking a look at how they deal with email so you can model some of their habits. I’ve listed three people below who I know handle their email really well.
I say “I am out of the office without access to email” to avoid the expectation that I’ll check on vacation. With a contact for anything urgent given.