If people know you are on vacation or maternity leave, for instance, they are more likely to wait for your return to follow up. If you are at a work conference, however, they might still expect you to check your email or provide updates.
If you’re out for several days, then sure, say when you’ll be back and leave info for who to contact in the meantime.
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While I am out of the office, here’s our awesome e-book on “How To Choose The Right CRM For Your Business”. It’s free; enjoy it!
This seems like information that would be better in an email signature than an OOO, really. That’s how my organisation does it.
So what makes a good automated response that will give you the reassurance you need to keep your work email under control so that you can truly enjoy your holiday?
Of course, I had one POTENTIAL cient who got the “I’m in court and can’t call you back” repeatedly calling and demanding to know why I wasn’t calling him back. Like “I;m IN COURT DUDE. The JUDGE takes precedence over you.” He really expected me to tell the judge to take a recesss so I could call him back. I eventually got back to him with an email “I think you might be better off with another attorney.”
President Eisenhower signing HR7786, changing Armistice Day to Veterans Day. From left: Alvin J. King, Wayne Richards, Arthur J. Connell, John T. Nation, Edward Rees, Richard L. Trombla, Howard W. Watts
2. Vacation Auto-Reply Email Giving Alternative Contact Person. [Your Greeting] I will be out of the office from ____ until ____. For immediate assistance please contact
I’ve honestly considered changing my OOO message/voicemail to “You’ve reached Lisa. I’m overwhelmed right now, so I’ll get back to you eventually.”
Since I’m out of the office for the Thanksgiving weekend, I’ll respond to your email with a list of 10 things I’m thankful for: Copiers that collate Co-workers that brew more coffee when they empty the pot Donuts on Mondays AND Fridays When IT surprised me with a new laptop AND remembered to transfer my files When You-Know-Who died at the end of book 7 Dry-erase boards that actually erase The brave soul who cleaned out the refrigerator When I’m early to an all-staff meeting and score a table near the door HR finally sent a memo telling people to STOP clipping their nails at their desk OOO autoresponders
An away message will generally be a 160-character auto-reply message that can be turned on or off as needed.
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I actually think that’s a really helpful out of office message? I appreciate how clear it is about who to contact in which circumstance (so you’re not having to do the awkward dance of trying to track down the right people while not inconveniencing the wrong ones), while maintaining a friendly-but-firm boundary around the vacationing person’s time (since none of the options include things like “here’s my cell phone number!”).
Perhaps I’m you guys’ worst nightmare, but for the past couple of years I’ve been writing haikus for my OOO, which give a flavour of what I’m out doing. A couple of examples:
I know you probably don’t want to hear this, but I’m on holiday. I won’t be able to connect with you until [date]. However, there’s good news too: my colleague [Name] will help you with pleasure.
Thank you for your e-mail. Unfortunately, I will not be able to answer your e-mail from 25.08.2020 until 02.09.2020 Your e-mail has not been forwarded. During my absence please contact my team via this e-mail [email protected], raise a ticket or contact my team leader (YOUR TEAM LEADER’S NAME) [email protected].
Setting an auto-response email is probably not the first thing on our mind before we jet off on holiday. But if we don’t do it, we risk eroding the trust between ourselves and our customers. It’s important to remember that response time is a non-verbal sign that shows clients and business partners how responsible and professional a company is.