I work for a hospital, in a role unrelated to patient care. My first out of the office message was just my name and department. After a series of increasingly plaintive messages one evening, I added, “If you are calling about patient care, you have the wrong number.”
If their message is urgent or they’d like to contact someone else instead, you can let them know what to do.
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By bringing some automation into the process, you not only ensure that your staff is leaving vacation email messages that cover what’s needed, but you’re also eliminating the possibility that team members will forget to turn them on.
A thing my employer does is when someone leaves, they just shutoff the email. So someone goes to the trouble of writing an out of office explaining that they have retired or accepted a job somewhere else and where someone can go for help and IT just nukes the email address 24 hours after the person leaves. Then whomever was contacting them has no idea where to turn next. It is a terrible policy.
I pretty much never pay attention to out of office replies, just note if there is one. If I really need something urgently I’ll look to see if there’s another person’s contact info, but it’s rarely that urgent. I might also look for a return date, if that matters to me. It would annoy me if I had to wade through a wall of text to find either of those things.
“For the Symantec office, I send holiday wishes for the employees’ holiday out of office. I wish all the employees have lots of fun and adventure during the recreational holiday period. Have a happy holiday.”
This is also good. I have two group emails for standard tasks. The SOP is that if someone uses those, one of the people on that list will indicate they have it and reply all when the task is complete. That way we all have status without anyone having to remember who is OOO that day/week.
Thanks for your email. I’m currently out of office until mm/dd/yyyy. If you need help, email my colleague at [email protected].
We had to do this at my prior position so that agents knew that we were in the office that specific day. Now i dont even use my phone as most internal people call me on Teams.
From March 30th 2018 until April 02nd 2018 our office will be closed due to the holidays. From April 03rd 2018 we are back as usual for you and answer your requests as soon as possible.
I include my boss because I have different backups for five or six different parts of my job, and my boss is more likely to know the nuances of which one is the appropriate contact than the person sending the email, so it’s more likely to get to the right person if she redirects than if the emailer tries to guess which one of the six contacts I listed is the one who can solve their problem. (My specialty is the “other things as requested” section of my job description; I’m sort of a jack of all trades around here. :) )
Q. Will students who want to enroll or receive information from various departments be able to talk with someone during winter break?
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