Who says an autoresponder needs to be impersonal? You can use your OOO message to continue building a relationship with present and potential customers by showing off the knowledge and products you have to offer. You can include a case study, a downloadable to your latest report, or a link to an excellent blog post you published. Not only does this further your credibility, but it also allays the feelings of frustration customers might feel while not being able to reach you.
The example above (which comes from NY Times) may not take advantage of some of the tips we mentioned, but it’s great because it’s so short. Due to its absent-minded straightforwardness, such a message can be perceived as a real, non-automated reply — as if you were so busy that you only carved out a few seconds to type these five words.
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Thank you for your email. I am currently on furlough indefinitely and will not be checking email during this time. Please reach out to my colleague, Darius Robinson, a project manager at the museum who can answer any questions or help you find the right contact while I’m out. He can be reached at [email protected].
An ex-Apple PR, Karen's career highlights include interviewing Apple's Steve Wozniak and discussing Steve Jobs’ legacy on the BBC. Her focus is Mac, but she lives and breathes Apple. Recent stories by Karen Haslam: How to delete cache on a Mac How to update iOS on your iPhone Apple releases important security updates to stop spyware About Macworld Contact Site Map Information for Advertisers Licensing & Eprints Privacy Policy Terms & Conditions Cookies Follow Macworld on Twitter Follow Macworld on Facebook
Except since we usually have a strict 2 GB inbox limit, that usually lasts about 2-3 months at best and then nobody can send you anything at all so it works out. (In-organization they’ll still see the OOO when they put you into the address bar, so it works out that it’s not TOO much to delete when you return.
If your request is urgent, there’s no use sitting idly in my inbox. So, please send your request to [contact name] at [contact email].
Every time the grocery store clerk asks, “Would you like to donate to breast cancer?” I have to bite my tongue.
I had to explain to her that the email was still there, just like a voicemail, they’d get it on their return.
Going on a vacation, feeling under the weather, celebrating the holidays, or just playing hooky from work? If so, you need to let your colleagues, clients, and leads know that you’re not available. There’s nothing worse than waiting for an urgent request, or even a quick and simple response, only to find out the person you’re trying to reach is out of work and completely unable to respond to you.
We had someone today that sent an inquiry about something (this person is not a client, more of an outside business partner). Dude sent, within about an hour and a half time frame, 7 emails. Calling out one person on the DL multiple times within a half hour, then proceeding to call out the rest of the DLs (ALL in the original copy list) to try to get an answer to his question.
I can’t agree that holding on to a request for a week or so is akin to groveling.
You’ve reached [Company Name], the [company’s slogan]. Please choose from the following menu options: To speak with the operator, press 0. For customer support, press 1. For troubleshooting questions, press 2. For accounting questions, press 3. For a list of our staff members, press 4. To leave us a message, press 5. To repeat these options, press 6. After-Hours Greetings
21. "Hello, you've reached [your name, the office of X company]. The team is currently out of the office, but we'll be back on [date] stuffed with good food and eager to speak with you. Leave your name, number, and — if you're so inclined — your favorite [holiday dish, Thanksgiving tradition, etc.]"
On the iPhone, you have the option to activate DND mode in different ways. The “Automatic Mode” and “When Connected to Car Bluetooth” will take care of while driving.
She’s been with our org for 32 years, haha. And our departmental email policy for the last at least eight of them has been “check your email at least twice a day.” Definitely no expectations of a 15 minute turnaround.
Once they realize that your office is currently closed, the most important piece of information they probably want to know is your standard business hours. While this information can be tucked behind a phone menu option, it's best to state it upfront in your after hours recording.
I have a colleague that does this with their voicemail. Almost always forgets to change the message once they’re back in so if you call, say, on Thursday, June 3, and you get their voicemail, you will hear how the person is out of the office from May 24 to 26 and who to call while the person is away.