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To ensure that you keep customers happy and present a professional image, make your auto-attendant easy to navigate. We’ve compiled some sample call center greeting scripts that can be used in different situations, whether your company has a small customer support team or a massive call center with hundreds of people.
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Dear Customer, Please note that on [day], [date], is [holiday name]. The store will be closed all day and will open again at [time] on [Day]. Enjoy the holiday. Regards [Company name]
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As to who you choose, you might consider listing a coworker, your supervisor, or an on-call number if available. Just make sure to clear this with whomever you pick as a support person so they’re aware they’re backing up your calls and emails for emergent situations.
8. Standard Out of the Office Email Template. [Greeting] I will be out of the office beginning on (Date of Leave) through (Return Date). For all time-sensitive matters, please contact (Contact Person) at (Contact Email Address).
There’s nothing worse than dreading a return from being away from the desk. After all, you’re likely to have an overflowing email inbox left untended while you were on vacation. Sending out this one email before you go anywhere for an extended period of time will help lessen that feeling.
The auto-reply only replies ONCE to each email account, the first time they send. If someone sends you multiple messages, they will not get multiple replies back. This is a useful feature because it prevents your account from flooding a mailing list with replies or from filling your email inbox with automatic rejections from "do not reply" accounts.
7. Out of Office for a Family Vacation. This is a great template to use if you’re on a family vacation. Hey (specify the Name field id), Thanks for your email.
I think this was from some outside contractor: “I have decided to retire to Pluto. Please send all work related enquiries to Cecil.Mongoose at llamagroomers dot com, or if you prefer an intergalactic means of communication my personal address is fergus at pluto dot com.”
List the full name, phone number and email of an assistant or a coworker who can respond to messages and meet deadlines in your absence. If more than one person is handling your duties, list each one and the reason for contacting them. In some cases, you may consider providing a way to reach you in case of an emergency.
I’ve only seen it used for certain roles – usually admin-type ones – where people are fielding a significant amount of requests, so the potential vacation backlog could become prohibative and discourage people from taking time off.
I agree, especially coming from a SVP. It’s not just a funny OOO message then. It’s a subtle reminder that if someone that high feels they can step back away for a few days without things falling apart without them, chances are the same could be said about you. Leading by example indeed and in a way that gets their point across to probably lots of people that may not have noticed otherwise.
That advice Reynolds jokily shared in fact goes directly against a recent article in the Harvard Business Review. Short, sure, and sweet, why not? But ruling out the personal and the emotional? Think again, because those are the very ingredients that can help your correspondents feel more connected to you. Colour your OOO with a dash of personal information – how about saying where you’re off to and why – and you’ve a ready-made conversation starter for the next time your paths cross.
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We hereby inform you that due to the prevailing hazardous situation of [X], it is decided that all our offices in the city [X] will remain closed. At this time, it would be very difficult for all of you to come out of your homes for office as there is unrest everywhere and one never knows when his turn will come. So, by caring for the safety of all of you people it is the mutual decision from all of us that our office will remain closed during this period. As to open it in this prevailing situation is not less than a risk. So, it will remain closed for a long period of time.
One of your European connections here. When I know the person covering me will also be away for part of the time I’m gone, I get another colleague to cover for those dates and put that in my OOO. Saying “Your e-mail will not be read” or similar is really off-putting. The youth worker at my church does this and I find it infuriating. Of course it won’t. That’s the point of a holiday. When I get an answer from someone who reads his e-mails on vacation I’m pleasantly surprised.