Here is a good example of setting a queue message when all your support agents are busy.
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I wrote the above comment off the top of my head. I wish I had time to rewrite and edit it. I would have changed “their goldfish” to “a spider they accidentally stepped on”, and would have added more detail to the story of the sister’s death (e.g. “her Pomeranian yapping” rather than the less descriptive “her dog barking”). Unfortunately, I could not do the thorough writing job required for that comment because someone close to me recently … – The person whose out of office advertised his gig on the weekend, for anyone in travelling to [city] – The people in a certain department who have taken to saying things like “if you really need to contact me, call 000-YYY-XXXX where Y is the square root of [insert numbers] and X is the year plutonium was discovered.” – The ones where people have an auto response saying they only check their emails once a day between 1-2pm – “I’m on research leave and I may be slow to reply.” (Whereby it is guaranteed they will reply immediately, because academics do not *really* take breaks).
I dunno – I think it says more about the writer than the culture. I worked in tech where there were always a handful of people who would do stuff like this, but most people would keep it basic. I just think some people love putting funky or gimmicky twists on rote stuff.
Give yourself some slack when promising people to keep up with their messages. If your vacation ends on January 18, but you know that you won’t be able to check up on old emails for the next couple of days, mention that in your reply.
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Good lord. I would develop an irrational need to reply to the OoO with like, are you okay? It’s been 14.8 minutes.
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I also do not have an OOO for external people – only internal. I always monitor my email enough to be able to forward important external emails to the right person to handle. IDK why, I just don’t like them having the burden of emailing someone else if I’m out. I’d rather my employee contact them and say “Hey, DataQueen let me know you were having an issue and asked me to connect with you.” My last CEO was out for a full year and almost none of our clients knew (we weren’t trying to hide it, it was just not pertinent to them).
There’s nothing awful or offensive about this message, but it’s also not very good. Yes, it provides the courtesy of letting the sender nominally know that you’re going to be slower than usual to respond. That’s nice. The problem is in this bit: “may be slow to respond to email.” Another popular variation: “might be slower than usual to respond.”
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It’s really on you to stay up to stuff, manage requests coming in, manage your time and workload. You shouldn’t expect all your coworkers, customers, people you work with to cater to your personal schedule.
I think that’s on the person who covered for you –presumably they are in your department. If I take care of a client for Fergus while he’s out, I let him know the problem that came in, solution, and any still pending information. Emailer emails Vickie. May not just forward the message that they sent to or received from me. Vickie gets these kinds of questions every day, doesn’t know it has anything to do with me, just answers the question. I get back, see the message, and may not realize Vickie has already handled it. That’s not Vickie’s fault. I think ENFP in Texas has it right above – before starting the work, you can ask the sender if they still need this.
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I’ve run into the “no voicemail” thing at a few businesses where phone was the main mode of contact too, and it was hugely frustrating. You call your doctor to ask about, say, a billing issue, and it turns out they’re closed, but then it just says the office hours and “goodbye *click*”. Seriously? Sorry, /end rant.
Giving the option to contact an email address containing "interruptyourvacation" provides two things — 1) A dose of humor, and 2) discouragement from actually doing what the name suggests. Plus, he prefaces it with a request for empathy, by explaining that he promised quality time to his family.
The use of humans is weirdly condescending to me, like people who say ‘doggo’ sincerely. It seems incredibly off at work.