If you’re going away on vacation, it’s very useful to set an automatic “out of office” reply for your emails. These automatic replies let people who email you know that you are not available to reply to their messages. Here’s how to set up an automatic out of office reply in the Microsoft Outlook desktop app and the web version.
Or provide one of those downloadable calendar reminders in the OOO response that says “X is back from leave; okay to email!” Then at least you’re being helpful and proactive while you’re deleting everyone’s email.
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Thanks for calling [Company Name]. Our offices are currently closed. Our business hours are from Monday to Friday 9 AM to 8 PM Eastern Time, and Saturday 9 AM to 12 PM Eastern. If you would like to leave a message in our general voice mailbox, press 1. A representative will contact you the following business day. To reach our company directory, press 2. For business hours and directions to our office, press 3. You may also email us at [company email]. For more information about our products and services, please visit us at [website]. To repeat this message, press the * key. 7. Direct Customers to Your Account Login Page
“Hi, Sorry I missed your call/text. I’m currently out of the office and will not be back until Feb 2. My colleague [name] has agreed to respond on my behalf, so feel free to forward the message to [phone] if it is urgent. You can otherwise expect a response from me once I return. Thanks for understanding.”
My pet peeve is OOOs for the afternoon/an appointment when the person who set it up is NOT good at responding to emails in a timely fashion. If someone usually requires multiple reminders and follow up emails for me to get a reply to an email after 2 weeks, I don’t really need a notification that their responses will be delayed an hour until they get back from the doctor. It makes me think “who are you responding to that quickly, and why can’t you reply to me that fast??”
Please note that all company offices will be closed [date] to [date]. We will reopen [date], and close again for [date] and [date]. We wish you all the warmest of holiday cheer!
8. Remote working (COVID-19) out of office replies. Remote working has become more prevalent due to the COVID-19 pandemic, therefore increasing the need for specific out of office replies.
In the digital age, most of us follow brands on social media. When a client follows a company on social media, it keeps them fresh in their mind and makes them more likely to do business with them. You can set an out-of-office to make it easy for a customer to connect, stay current, and maintain the brand loyalty that social media provides.
Just imagine the ease your customers feel when they receive a warm and friendly automated message that sounds human. Hence when you craft autoresponders, keeping your brand’s voice and style is very important to give a human touch.
6. "Hi, this is [your name]. I'm either on a call or away from my desk. Please leave your name, number, and a brief message and I'll get back to you. Thank you."
Think about whether you want to leave a forwarding email, which is helpful for dealing with any loose ends you forgot about, in the excitement of leaving.
“Thank you for your email. I am currently out of the office and will have no access to email. I will respond to your emails when I return on [date], but it may take me one to two days to sift through the messages. I appreciate your patience while I’m out. If you require immediate attention, please contact [name].”
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Thank you for your email! I am on vacation. Vacations are not for checking email, so I won’t be doing that. Fortunately, we rarely encounter life and death situations in the world of [INDUSTRY TYPE], and aren’t we all glad for that? If you think I’m checking email because you just received an email from me, that is only because I figured out the pixies that send emails on a schedule. Really, I’m not checking email.
Being gone doesn’t mean you can’t still be doing good for the company. With a lead generation email, you can inspire action in the receiver. Consider using the end of your message to call for action. You can ask your customers to check out your products, read your blog, or maybe become a part of your affiliate program.
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As for this one I think it’s fine for internal particularly if someone can “read it in her voice” and knows she’s quirky but I’d probably just do a short one for external (or none? because I’ve heard there is some kind of security risk with them?)