Hello, It’s that time of the year. The time where I save up all my vacation (4 weeks) and spend it on one epic adventure. Where am I? [COUNTRY], the land of magic realism. And I’ll be completely disconnected. In fact, I’ve asked [NAME] from IT to change my password so I can’t check my email at all. #vacationorbust. If you have any questions about [PROMOTION] or anything else, get in touch with [NAME] at [EMAIL] If you want to talk about the hottest job opening at [COMPANY], [POSITION/TITLE] get in contact with our People and Culture team at [EMAIL].
I worked at a public agency and would have different out-of-office messages for internal and external. I was chastised for having a “too informal” message- because the idiot talking to me didn’t realize me saying “I’ll be back next Tuesday for the big staff meeting” (or whatever) was just for co-workers and not the public. I told them but of course it didn’t matter. So from then on I always made sure to start my internal OOOs- “Hello Company X comrade…. blah.” So it was clear which was which. I am not able to respond to your email promptly because my husband died. I will not be accepting zoom invitations. Please do not respond by suggesting future alternative dates. I don’t know when I will be able to speak without crying.
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I used to work at a place where we would occasionally send reports of network misuse that sometimes included inappropriate images the user had stored on work devices. One person had an email system that was somehow set up to make any attached images the profile pic for that account. So she would end up with random pornographic images as the profile pic whenever she received reports from us. She said she had no idea how to change it and could we please help? Since she was not part of our company, and I have no idea how that could even happen, I just started sending her kitten pictures after every report that included an image. Problem solved.
Wherever you go on holiday, you’ll probably have access to the internet at some point. You might want to acknowledge this in your O.O.O. – but it’s also worth forcing the sender to question if it’s really worth interrupting your holiday by setting up a very blunt alternative inbox... I know I’m supposed to say that I’ll have limited access to email and won’t be able to respond until I return, but that’s not true. My iPhone will be with me and I can respond if I need to. And I recognise that I’ll probably need to interrupt my vacation from time to time to deal with something urgent. That said, I promised my wife that I am going to try to disconnect, get away and enjoy our vacation as much as possible. So, I’m going to experiment with something new. I’m going to leave the decision in your hands: • If your email truly is urgent and you need a response while I’m on vacation, please resend it to [email protected] and I’ll try to respond to it promptly. • If you think someone else at First Round Capital might be able to help you, feel free to email my assistant, Fiona, and she’ll try to point you in the right direction.
The main goal of an auto-respond email is to ensure clarity of communication expectations and offer appropriate alternatives.
Most of the time, experts describe Aviation in pompous, flowery terms which alienate the average hard working gin drinker. I’ve heard them wax poetic about its restrained notes of juniper. Others have said it’s the subtle lavender and wet, boreal forest earth notes which make it so whimsical.
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@cwarzel I’ve started putting mine up on weekends, and on weekdays after 7pm for internal senders. I’m offline for the night & won’t be checking email, dorks.
Give them the dates. Don't leave your sender guessing. Let them know when you'll be out and the date you'll be back in the office — not when you're returning home.
Yes, mine (for external e-mails) typically says somethingalong the lines of “I’m out of the office until [date/time] and messages to this address are not monitored in my absence. I will respond as soon as possible on my return. If your message is urgent, please re-send to my assistant [email address] or telephone [assistant’s number]” Internal it will usually just say “I’m out until [date/time] pass any urgent enquiries to [co-workers] ” although my assistant and a couple of others have my home number and personal e-mail so can get hold of me in a genuine emergency, and I will sometimes speak to them in advance if I’m willing to lower the bar on what amounts to an emergency, but I would not expect any of my employees to do that !
Leave some lights on for safety, but turn off any unnecessary ones before leaving. Test that all main doors are locked, as well as any server or file rooms holding sensitive equipment or information.
If you work with regular clients, then you may want to send holiday messages to clients to help maintain these important relationships. Reminding clients that you are there for them through these brief messages can go a long way to creating goodwill with these pivotal connections.
“There is something especially cruel about advocating for your boundaries while disrespecting other peoples.”
Erin Ollila is a content strategist and writer who believes in the power of words and how a message can inform — and even transform — its intended audience. Reach out to her on Instagram at @ErinOllila, or visit her website erinollila.com.
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