Hijacking this with a question- what do you do when you no longer have an co-workers to serve as an out of office contact? I find myself putting up the OOO less and less, because there’s no one left to respond to anything in my absence (beyond my supervisor who has no knowledge of how to do the tasks of my job).
The start of the holiday season does not mean letting your inbox enjoy the same degree of leisure and festivities as you do. Despite being busy with all the buzz and planning, you can hardly lock your business’ door before taking care of what happens with your inbox.
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I think this makes a lot of sense for a 2-3 month absence, when there wouldn’t be much point in reading and responding to things when you get back. Questions will have been answered and issues resolved by different means.
See, if it’s a long period of leave and there’s an alternate contact provided, this is just… the sensible thing that should happen?
We have an office with a phone number and 4 people that work in it to specifically answer these inquiries.
If your auto reply messages give customers the ‘what next’ picture it will make customers feel that you as a brand can visualize their problem by putting in their shoes.
Here are some suggestions for what you should always include in your auto-reply emails when you are out of the office:
Hah! Maternity/parental leave is often 1 year here, so there is zero expectation you will read or “catch up” afterwards. We keep our email addresses during where I work (Canadian government), so it’s standard to put an OOO that just says “on parental leave. Please contact X instead” with no reference to actually reviewing any of those emails, and often not even a projected date of return since people often flex their return date or take extra time, or just return to a different position entirely (out of choice).
An out of office email is an automatic response you can set up to be sent when someone tries to get in touch with you whilst you’re away from the office.
2.) Herzlich willkommen bei Mustermann GmbH. Aufgrund unseres Betriebsurlaubes sind unsere Servicemitarbeiter erst wieder ab Montag, den 04.07.2016 für Sie erreichbar. Der Versand der Bestellungen wird ab dem 11.01.2016 wieder starten. Gerne können Sie uns aber in der Zwischenzeit Ihr Anliegen per Email an [email protected] oder über unser Kontaktformular zukommen lassen. Vielen Dank!
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I dunno – I think it says more about the writer than the culture. I worked in tech where there were always a handful of people who would do stuff like this, but most people would keep it basic. I just think some people love putting funky or gimmicky twists on rote stuff.
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Have you ever called a company’s support line just to be confronted with an unsympathetic and confusing attendant menu? Or tried to reach a representative, but pressing the “0” key does nothing?
How's that for an out-of-office message? Probably not ideal. As a working professional, emails are your lifeline. And even when you're not around to respond, you need to let senders know you're not actually ignoring them.