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According to American Express, “Six in ten customers feel that companies meet their service expectations”. Customers look for faster resolution and rely on the expectations that businesses set with queue time for evaluating their service quality.

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it’s not your standard email response. It’s [your name’s] out-of-office because [he/she/they] are on holidays and will respond when they return.
'I’m away from my desk at the moment but will respond the moment they give me a desk' (Credit: Getty Images) .

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As a part time person, I now put an OOO on my non-work days since I was getting snarky comments about slow response times. (People don’t realize I’m part time and my position is not suited at all to it.) Dude, I didn’t respond because I don’t get paid to work on Fridays.
Before we further discuss some of the examples of a good out of office message, decide for yourself what you want to get from it and what tone are you going to use.

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Thanks for your email. I’m currently out of office until mm/dd/yyyy. If you need help, email my colleague at [email protected].
Ha reminds me of an admin here once who would leave like 10 bullet points on who to contact for what. We got a kick out of the point that was “for catering emergencies…contact…”.

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I was recently on the receiving end of a very perplexing out of office message. It simply said, “I am currently out of the office.” No indication of when they would be back or who to contact in the meantime. Fortunately in my case this was someone I cc’ed on an email as an FYI and did not need any response from, but still–who does that? IMO a good out of office message says how long you’re out and who to contact in the interim if things can’t wait, no more and no less.

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“When I got there and found out the bungee was 134 feet high I got terrible cold feet, but I felt that since I wrote it, I had to do it. So I did. It was terrifying and indeed a lesson on making bold claims in a public way!”

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    Our offices will be closed today for the Queen’s birthday public holiday. Our team will be back in the office tomorrow morning from am. Enjoy your holiday!

    In Outlook Mail, you can set an auto-reply or "vacation message" on your account. This will automatically send a message back to anyone who emails you to let them know that you are on vacation, out of the office, or otherwise unable to respond.
    Website: https://news.mit.edu/2013/away-for-the-holidays-before-you-go-set-your-email-and-mitvoip-phone-auto-replies

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    Q. If I need help activating a new phone or another type of phone service from Rocket Wireless during winter break, will I be able to reach someone?

    Thank you for you email. I am out of the office from [insert date] until [insert date]. If you have an urgent request, please contact [insert name] at [insert email].
    I forgot I did that and it was pointed out by a recruiter who was trying to reach me to schedule a phone screen. Whoops, haha.

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    Many in the MIT community will be taking vacation around the holidays and new year. If you’re in that group, you’ll want to set up automatic replies for your email and MITvoip phone. You can do this at work or at home. Read on for basic information and tips about auto-replies. Step-by-step instructions are available through the links provided.

    This OoO has to be in the tech sector. I can see something like this as an (internal only) OoO at my workplace. I actually kinda love it. Yes it’s wordy but it also makes the recipient take a beat and consider the importance of their issue and where to go if needed. It will also cut down on interruptions to the “catch-all” person in the standard OoO, which is generally the Admin. I have always hated being the go-to on people’s OoOs. I spent more time trying to find info on what Urgent Emailer insisted was URGENT than I did doing any actual work. And the urgency was never really necessary.
    Being a responsible netizen or professional in the Internet age also means leaving useful clues and messages for your email correspondents whenever you will be out of reach temporarily or permanently. Remember that your email correspondents expect you to respond within minutes or, at most, 24 hours of receiving their emails unless specifically stated in the email that you are free to respond much later.

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    3. We do holidays our own way. When you hear the name Black Friday, what’s the first thing that comes to your mind? It’s probably one of the following: discounts, sales, or free shipping.

    Having someone who can fill in for you while you’re away is critical, says Misner. “If you don’t have an assistant, have a coworker back you up,” he says. “It’s an effective technique if you support one another.”
    I remember a phone tree that at the end of the normal boring options there was “To hear a duck press 8”

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About the “overshares”: You linked to a previous column that mentioned this point, “Sometimes the over-sharing of plans can even come across as suspect — similar to how when someone’s calling in sick with genuine illness, they usually just say, ‘I’m going to be out sick,’ but fakers will generally give you a long list of overly specific symptoms, like they feel they have to convince you.”

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Thanks for your email. I’m currently on holiday with my family for the first time in what seems like forever. For urgent matters, [NAME] will help you. She doesn’t have a cape, but she is basically Superwoman. See you real soon. (Source: Futureofworking.com)

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You don’t need to say how long you’ll be away, adds Tim Reeves, principal of the ad agency Allen & Gerritsen. “That just makes you feel guilty, particularly if you’re taking a glorious two-week vacation,” he says. “Just say when you’ll be back. It feels way better.”

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Please contact my colleague (YOUR COLLEAGUE’SNAME) for your urgent concerns. Otherwise, I´ll attend to your emails upon my return at 08.02.2021.

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