You can’t do that when students are emailing (well, you can, but you shouldn’t). Our office requirement is “within 48 hours during regular business hours.”
Every customer interaction is important to showcase your brand personality and auto reply messages are no different. Hence, you need to make the right use of every opportunity and convert it into a good experience. Automated reply messages help you to provide great customer experience and also sets the right expectation.
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“Hi, I’m Troy McClure!” We’re not sure who wrote the original Troy McClure out of office message, but this version by Paul Sokol of Infusionsoft is a real gem.
My immediate team does this with calendar invites for our scheduled PTO (set to “Show As Free”), and I actually find it really helpful. I certainly wouldn’t want to get an email from dozens of people that I may or may not need to get in touch with, but if I am quickly looking at my calendar to set up time with my team, it’s helpful to have a reminder of who is out and who is not. I definitely wouldn’t remember if my teammates sent an email or a chat. I’ll invite relevant coworkers to an event called “Applesauced on PTO” that shows up as free on their calendar, and make a separate event for myself to be marked out of office in the system
Image Source: https://blog.hubspot.com/marketing/hilarious-out-of-office-email-auto-replies
Happy Holidays and thank you for your email! I’m currently out of the office and will return on [insert date].
But I’ve also seen this tactic used for a week’s vacation, which seems… aggressive.
5. It’s not all about Christmas, Cyber Monday, or Black Friday. When referring to the holidays, you might be thinking about Thanksgiving, Christmas, or maybe Hanukkah.
I don’t do them for meetings. I do have one that I turn on every Tuesday afternoon since I don’t work Wednesdays. In our culture it’s not uncommon for people to check EMail when they’re off. I don’t do that so I need to let people know. I also put a status message up on Teams. I work with a team of 40 people and I can’t expect them all to remember when I’m there and when I’m not!
What was weirder is that it took a couple weeks after covid hit for her to turn the message off – which meant that when the entire company was wfh, we would still get an fyi message from her that she was also working from home.
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I just say “following my return to the office” because saying “as soon as possible” isn’t actually when I’m going to respond — I may have other priorities when I get back that take precedence over responding to a week old email that wasn’t important enough for them to contact my backup. That said, it doesn’t bother me when other people do it!
Once the person reaching out to you realizes you’re gone, they may panic if they have a legitimate need for immediate support. The best way to avoid this is to let your callers (and emailers) know how to find the appropriate help.
Not me, but a friend of mine once received an OOO that simply said “I am having an out-of-office experience.”
This information will help the person reaching out to you gauge whether their message can wait for your response or if they need to contact someone else instead.
Thank you for your email. I’m out of the office and into the cookies and eggnog right now. I’m celebrating the holidays with my loved ones and will not be checking my email until [return date].
If you’re going away on vacation, it’s very useful to set an automatic “out of office” reply for your emails. These automatic replies let people who email you know that you are not available to reply to their messages. Here’s how to set up an automatic out of office reply in the Microsoft Outlook desktop app and the web version.