If people know you are on vacation or maternity leave, for instance, they are more likely to wait for your return to follow up. If you are at a work conference, however, they might still expect you to check your email or provide updates.
If you’ve written an out-of-office message before, you’ll surely know some of the basics. For the most part, they still apply during the pandemic, with a few additional considerations. Here’s a quick overview of what you should keep in mind as you compose your autoreply these days:
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Those of us who are back in the office haven’t bothered plugging most of the phones back in. We aren’t in roles where we get phone calls, those people are still mostly WFH. There is one persistant caller who does not seem to comprehend ‘X is working from home – please email them’, but that’s the only call we ever get.
The above automated messages do not sound assuring as the time is not specified in terms of hours, days, or week. Here is a good example that businesses can follow to deliver effective customer service communication.
The above automated messages do not sound assuring as the time is not specified in terms of hours, days, or week. Here is a good example that businesses can follow to deliver effective customer service communication.
To then turn it off after your break, you follow the same steps but this time you simply check Vacation Responder Off instead of Vacation Responder On.
Top of the iceberg though. Oh, and she also works with external contacts, including prospective clients.
Probably a lot of overlap with the same type of person who feels the need to justify every sick day to all their coworkers, like they’re afraid of being judged for being absent. (Yes thank you Jane I don’t care that you were up half the night with a plumbing issue, you don’t need to convince me that you’re tired enough to take the day off)
Make sure that when you set your vacation email, you’re giving clients or prospects the information – and the peace of mind – they need. You don’t want them to wonder why they aren’t getting a response, or who they should contact in your absence, and how. And that’s all any vacation email really needs.
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23. "Happy holidays! [I'm, the team at X company is] away until [date]. We'll make sure to call you back straight away when we return. If your request is urgent, email [emergency contact] at [email address]. Thanks, and have a wonderful day."
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Here's a million-dollar question: how do you get people to do what you want them to? That's where Calls-to-Action (CTAs) come in.
I’m out of the office from 01.02.2021 until 05.02.2021. During this period I will have no access to my email.
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Naturally, you want to help your clients and other business associates to contact you in the best and easiest way possible. For that to happen, you should provide out of office messages when you are not available.