Thank you for your email. I’ll be offline through mid-January without access to email. In the interim, please contact Maya Schwartz, a sales and marketing manager here, at [email protected].
According to American Express, “Six in ten customers feel that companies meet their service expectations”. Customers look for faster resolution and rely on the expectations that businesses set with queue time for evaluating their service quality.
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Sorry I missed you. I’ll be out of the office and slow to respond until after the break. While I have you, though, help settle an argument among my colleagues and me: Die Hard 1: The Office Christmas Party Gone Wrong. Die Hard 2: Airport Conspiracy. Die Hard 3: Samuel L. Jackson. Enough said. Die Hard 4: Cyberthreat. Die Hard 5: You should probably not pick this one. Impossible! It’s like choosing a favorite child!
I could see the benefit if someone needed to ask something before they left. It seems courteous?
I, for one, tend to forget to set my automated out-of-office (OOO) email responder and scramble to do it before the plane takes off 🙈 It’s important to inform your customers and business associates (and remind your colleagues!) that you’re away, especially if they’re expecting a prompt response.
Here is a good example of setting a queue message when all your support agents are busy.
I'm out of the office enjoying the holidays until [date]. I'll respond as quickly as I can when the festivities are over and I'm back at my desk. If your request is urgent, please reach out to my colleague, [name], at [email], for assistance.
"GRIT. Passion and perseverance for very long term goals. Having stamina. Sticking with your future,… Holiday Fit Gifts That Will Be a Hit Rule #1 for How to Motivate to Workout When It’s Cold and Dark Outside…(Plus 6 More Tips)
Be aware of your tone. Keep it clean and simple. Sullivan says: “Even if you work in a casual office environment, the people emailing you may not. It's fine to have a light tone in your communications, especially when you're in an email conversation with someone directly, but your OOO is more of a blast message—including a cat meme or silly quote could backfire if your OOO goes to, say, a new client prospect or the sales director at a company you've been trying to engage.”
Let’s say you’re a CFO headed to Cancun for your annual vacation. You write an OOO message that contains: The dates of your departure and return Contact information for a colleague that will be available in your absence Some details about your destination
If you need my assistance before then, you can reach me at my mobile – (Mobile Number).
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From March 30th 2018 until April 02nd 2018 our office will be closed due to the holidays. From April 03rd 2018 we are back as usual for you and answer your requests as soon as possible.
I didn’t like it either. The implication seems be be that the person can’t trust their colleagues to know what to do if they are not around.
One of the most common mistakes people make when setting up their auto replies is making them long. Nobody wants to read a long email message — and especially so when it’s an email message that tells them you’re not going to reply right now.
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