The big issue I have with the example in the post is that not only is it unnecessarily long-winded, but you have to listen through all the chattiness to get to the “here’s who to contact in a real emergency” part. The tone does rub me wrong, but I’m willing to roll with that as a personality/company culture thing.
She may want to talk to her IT folks to see if they can help her switch this around.
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While creating auto responding emails it is vital to focus on the tone and language. It means:
I took two weeks off recently and put together a google doc of anticipated things someone might need to know. I slacked it to our whole team with instructions not to call me unless we’re about to lose $1 million or more (we’re a small office and I wear a lot of hats so lots of small things could have been a problem). IDK if anyone actually read it, but it set a tone of “don’t think you can reach me for the next 2 weeks” and let me keep a short OOO response.
Dear Customer, Our office is closed and you can expect to hear back from me by [date]. Have a great holiday! Regards [Name/signature]
I was once horrified as an HR person, and amused as a normal person, by an OOO from an employee who had left the company. They had booked vacation for their last week or so, and while I can’t remember the exact text, it said that they were no longer with the company and they were happy to leave and never come back. I think “to this hellhole” was only implied.
Website: https://www.eou.edu/coronavirus/2020/03/24/march-24-2020-voicemail-and-phone-instructions-when-working-from-home/
Apparently it’s a thing where people say in their out of office that they do not intend to read any emails that came in when they were out and your email will be deleted. If you still need assistance you need to resend your email after the person’s return date. While I get it, I’ve been in those positions where you get over 100 emails a day and if you are going to be out and unplugged for a week or more, trying to wade through all the junk and find the stuff that actually needs your attention, I do find this…rude? I don’t know the word I would use, but I have a negative reaction to it.
These sorts of cyberattacks are more common than most might think and make up a large part of the cybercrime industry. According to the FBI, American companies have lost $12 billion to BEC attacks. The good news is there are ways to protect yourself and your company.
Careful. Holiday revelry and debauchery ahead. Proceed with caution (if you dare).
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With a slightly modified email address to mirror yours, they can easily impersonate you using the personal information provided in the OOO message and exploit your absence. Knowing where you are and how long you may be gone can lead to an attempt to initiate a transfer of funds or access confidential data. They might even go the extra step and reference how great their “trip” is going just to make the message appear genuine.
You may not think it, but an auto-attendant is an important part of your business. It is typically the first point of contact with your customers, as they will call your main number with sales inquiries, troubleshooting questions, etc.
Turn on automatic response indefinitely or choose the dates you’d like for them to appear. Write your OOO message in the message field, then click “Save.”
I love this and want to start using it. I am assuming it’s pronounced “hood-a-lay” and that said hodilay has already begun when the OOO message was written!
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