Author: Dave Meyer Filed Under: BizzyWeb, Buzz Tips, Constant Contact, News Tagged: BizzyWeb, Email Marketing, How To, Minneapolis online marketing
The holidays are a time for warm wishes and for expressing gratitude for a great year gone by. While holiday messages may not take a lot of time to write, they are a great way to show you care and bring people closer, whether the recipient is your employee, colleague, or boss.
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Help your users know when to expect a response. It’s easy to show customers your team’s availability and let them know when they can get assistance from your team. You can manage their expectations by setting your office hours and expected response time.
Given free rein, I’d absolutely love to tell people that needing me to show them how to do X in Excel is actually not a vacation-interrupting emergency and there are tons of free videos that would explain that, if they did not want to contact the actual departments who handle tech support and training. Or that this project they’ve known about for a month but decided to keep under their hat until it became an emergency is something they’ll need to resolve themselves. But that would not fly at all.
Perhaps I’m you guys’ worst nightmare, but for the past couple of years I’ve been writing haikus for my OOO, which give a flavour of what I’m out doing. A couple of examples:
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Or they work with one or more of those people that call you 5 minutes after sending an email if you don’t reply.
The OOO definitely has those two pieces. But it could be 1 of 4 people who handle things when I’m out (depending on what it is) and they may not know at all that the requestor had reached out to me first / forget to cc me. So, I’d see this as me adding to my OOO “if you contact person X, please keep me cc’ed on the message you send to person x”?
Website: https://www.indeed.com/career-advice/career-development/out-of-the-office-message
I have nothing against part-time staff. But, if they only work until 4 PM until 5 PM, then the OOTO replies aren’t as helpful. If we had staff that only worked on certain days, then knowing that it may be more than one business day before a reply would be useful.
I pretty much never pay attention to out of office replies, just note if there is one. If I really need something urgently I’ll look to see if there’s another person’s contact info, but it’s rarely that urgent. I might also look for a return date, if that matters to me. It would annoy me if I had to wade through a wall of text to find either of those things.
The holiday out of office best wishes are sent to the offices when the staff of the office remains out of office for the holidays. The wishes are sent to the office marked to the staff to make them feel good. The wishes can be sent through mails and text messages to the office mails and numbers.
We have people who do this whenever they are teleworking, regardless of the circumstances. Teleworking is working and by putting OOM’s on, you are signaling that perhaps you are NOT, in fact, working. Stop it!
But this absence of basic travel cybersecurity is a problem. Email is the number one threat vector for socially engineered attacks. An automatic reply message not only sends the information to designated contacts, but it also bounces back to people who send phishing emails. Threat actors use any details found in OOO messages to craft targeted social engineering messages. Well-targeted messages build trust that threat actors take advantage of.
This isn’t about an off-key OOO message, but one where a rogue OOO message drove our department insane for a day and a half.
Website: https://asthedrillturns.com/2019/02/18/dental-office-voicemail-etiquette/