(Aside: at my job, when you open a new browser window, a random picture of employee pets pops up. It changes every time. I could just refresh all day long.)
5. It’s not all about Christmas, Cyber Monday, or Black Friday. When referring to the holidays, you might be thinking about Thanksgiving, Christmas, or maybe Hanukkah.
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I say I am “away from my desk”, or “unavailable”. To indicate I am working, “I will be at my desk from xhour to yhour on xday”.
Something about it gets my goat up! Like she’s working and emailing me about things she wants me to work on, but her OOO is telling me to buzz off coz she’s too busy to get to my emails. Also she still has it set up and we’ve been in lockdown for over a week. How long does she intend to have her OOO triaging everything and making excuses for delays? We all know there’s a lockdown, that’s why everyone is scrambling for their events to be rescheduled – it just comes across as very self-important at a time where everyone is under stress. No one else in the organisation has this so it seems very bizarre to have an OOO while still working!
As owner of Aviation Gin, my mission is to never speak to you like some out of touch Hollywood A-hole. My job is to remain accountable. Down to earth. Hard working.
Acknowledging the customer support messages with well-designed auto responders helps them to know what will be your next step for the request they have raised. They become sure that you as a business are looking into the issue and they will get the resolution soon.
I’m at Growth Marketing Conference – Are You? Bonjour from France! 🇫🇷Happy Holidays! I’m at home with my family.
I absolutely hate this and it would definitely irritate me if received. I agree with the letter writer that it comes over as condescending and also a bit passive agressive in places. I’m definitely not the audience for this one! Presumably this is an internal only version and the company culture would find this cute / funny.
I think that’s part of the problem! Tone in text is hard – and while sure you could read it is as fairly benign and jovial, if not a little obnoxious, you could also read it the way it was read in the video.
Your ooo also serves to let people know when they can expect you to reply yourself. If that’s not a concern, then I guess you don’t need one.
Thank you for calling [Company Name]; we are currently closed in observance of [holiday name]. We will return on [Date] at 8 AM Eastern Time. If you would like to reach our Dial by Name Directory, please press 1. To leave a voicemail, please press 2. A representative will contact you upon our return. To repeat this menu, please press the # key. [If no response after a few seconds] Goodbye. Voicemail Greeting
By making this information public, you have unwittingly given a hacker everything they need to complete a Business email Compromise (BEC) scam. In these BEC attacks, the hacker commits fraud by pretending to be a senior employee and will attempt to coerce the recipient into complying with a fraudulent request – such as wiring company money.
How about warning people of what’s to come? Take a look at an example you can use below.
Our office will be closed on Monday, May 25th in observance of Memorial Day. We will reopen on Tuesday, May 26th at 8:00 a.m.
Don't leave your sender guessing. Let them know when you'll be out and the date you'll be back in the office — not when you're returning home.
Take note of this holiday checklist so you are prepared for the Christmas wind down. Remember that your office is your and your employees’ second home. Having these precautions done will give everyone a stress-free holiday break.
It’s really only meant as a courtesy but if your culture is different I can see where it’s eye-roll y.