Before each holiday or irregular business day that your office will be closed, follow this checklist to ensure your excellent customer service continues and your business remains safe throughout the closure.
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Was required to do this at my last job and our script was to say “I’m working from home today. If you need to reach me urgently, call me at (personal/home/cell number).”
Thank you for getting in touch! I’ll be out-of-office from [date] to [date] and will not be checking email during that time.
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Our office will remain closed from [date] to [date] for the New Year celebrations. We assure you that all your emails will be responded as soon as we are back to the office. Happy New Year!
I have a message saying I don’t listen to voice mail, because I only see that a message has been left after several days. No idea why the lag, it’s been the same despite going through two phones and two operators. There are always other ways to contact me. Last time I got voicemail it was the police, the officer was calling from a landline so he couldn’t text. Luckily it wasn’t urgent (he needed a witness statement, but I hadn’t witnessed anything of interest to the court).
One of your European connections here. When I know the person covering me will also be away for part of the time I’m gone, I get another colleague to cover for those dates and put that in my OOO. Saying “Your e-mail will not be read” or similar is really off-putting. The youth worker at my church does this and I find it infuriating. Of course it won’t. That’s the point of a holiday. When I get an answer from someone who reads his e-mails on vacation I’m pleasantly surprised.
My personal voicemail says that I prefer emails or texts when possible, and please leave a voicemail only as a last resort but either of the other two options will have a much faster response rate. I think I’ve gotten two voicemails in the last year.
Setting up an out of office email depends on each company and the emailing systems and inbox setting used. But, it's also possible to set up an automatic reply for Gmail accounts and, with the coronavirus pandemic seeing more people go freelance than ever before, we're going to outline exactly how to get that Gmail out of office setting up and running.
The incensed people also tended to be the type to submit things at the very last minute or want an immediate answer that could’ve been solved via google.
Or, worse, when someone has left the organization and the organization hasn’t bothered to put up an OOO, so I’m just emailing a blackhole until I call or someone finally checks that inbox. I never fail to set up my OoO reply, and yet most of my external contacts don’t get them. Let’s say I work for LlamaCombs, with an name(@)llamacombs.com address, and this is a company who has two clients AlpacaBrush and VicunaShampoo. I work primarily with the second, and their internal directory lists my contact info as name(@)vicunashampoo.com. It works because any e-mail sent to the second address is auto-forwarded to the first. Except it messes up OoO replies big time. Because the auto-reply is sent to my own alternate address, not to the original sender, and I have no way to change that.
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I don’t think it’s condescending, but I do find it annoying. I have a coworker who sometimes writes emails in this tone of voice, and it’s honestly way too much.
Is this heaven? No, it’s Iowa. That’s where I’ll be for the next couple of days, giving my last out of town keynote of the year (yay!). I don’t know if there really is a Field of Dreams, but I’ll be in search of it in between checking emails and getting back to you as quickly as I can. If you need something while I’m stuck in a corn field, you can send a note to my assistant and she will be happy to help you.