Creativity is thinking outside the inbox when it comes to email marketing, and this email took it way too seriously, for good. Instead of assigning a task to the receiver, this auto-reply asks the sender to complete a survey on which is the best flick from the Die Hard franchise. Any Bruce Wills fan here? Let us know your choice in the comments!
Compelling visuals catch the eye, bring automatic messages to life, and they add a spark of creativity and imagination to your message.
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If you're anything like I am, you probably fall into team two. That doesn't leave a lot of time to get creative. But if you plan ahead, you might be able to craft some hilarity.
I go with “offline” or “away” (away…to my couch). I like closing the door, though!
One nice compromise I’ve seen is that some people add upcoming PTO to their email signature for a week or two beforehand. That way the people you’re working with right then get a heads up without needing to spam everyone with the information.
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I actually hate that feature – I LOVE manually updating it myself but I know most of my coworkers benefit from having it that way.
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I think this was from some outside contractor: “I have decided to retire to Pluto. Please send all work related enquiries to Cecil.Mongoose at llamagroomers dot com, or if you prefer an intergalactic means of communication my personal address is fergus at pluto dot com.”
Inform your correspondent about the date by which they can expect to receive a response to the email they send you during the holiday season. Indication that your will reply to the email when they return.
Even if I do have access to my email while I’m vacation, I typically do “I’m out of office with no access to email or voicemail until (date). For anything requiring immediate attention please contact (boss).” If I happen to check my email I can still forward the important ones, but otherwise hopefully people get the message that I will not be responding.
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In my world, “please contact $Manager” is recognition of a staffing level problem. $Manager will have to decide what project to defer if a crisis comes up while someone is OOO.
Hello ! Please note: (insert date) are company holidays for many of our employees. Because of this, there will likely be a delay in reply to your ticket, possibly until (insert return date) when most of our team returns. In the case where you do receive an initial reply from one of our employees, their subsequent replies may be delayed. We have received your email request and will process it soon. While we process your request, please make sure to check out our extensive list of documentation for WPForms by clicking on this link (Link). Thanks!
If your auto reply messages give customers the ‘what next’ picture it will make customers feel that you as a brand can visualize their problem by putting in their shoes.
Optionally, complete the fields in the Usage Conditions section. Click here for a description of each field. You can use these fields to tell eDesk to auto-respond with this template only for tickets that match these fields, e.g., tickets for a particular marketplace.
Option 1: Wait it out. Ask yourself, “Is this urgent and important?” If it isn’t, take a beat and give me a chance to respond after I dig myself out of my inbox later this week. You and I will be better off with this expectation set now.