Hi Thanks for your email. I’ll be away from the office until [MM/DD] and will respond as soon as I can. For all support requests/needs, please reach out to [email] and one of my colleagues will be happy to assist you.
Imagine if you contacted a business for support and have not heard back from them for a few days. Isn’t it a frustrating situation? This is one of the common scenarios many customers face as businesses fail to understand problems by putting themselves in clients’ shoes.
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You don’t need to say how long you’ll be away, adds Tim Reeves, principal of the ad agency Allen & Gerritsen. “That just makes you feel guilty, particularly if you’re taking a glorious two-week vacation,” he says. “Just say when you’ll be back. It feels way better.”
Well, on the one hand, it’s rude, on the other hand, odds are at least fairly high that the person ended up having to reach out to someone else to get it done. Or that it’ll take the person another week or two just to find their problem in a thousand emails that came in while they were on vacation.
What a year...you deserve a break. Use this email generator to create your custom 2020 vacation responder.
I set mine for long meetings (half a day or a whole day) or if I’m traveling. I do have clients who email about time sensitive issues and it’s better for everyone if they know I might not see their message for a few hours.
The above automated messages do not sound assuring as the time is not specified in terms of hours, days, or week. Here is a good example that businesses can follow to deliver effective customer service communication.
Emily was previously on staff at InHerSight, where she researched and wrote about data that described women in the workplace, specifically societal barriers to advancement, and workplace rights. Her bylines include Fast Company and The Glossary Co. Editors' Picks 5 Ways to Tackle the Sunday Scaries 16 No-Guilt Guilty Pleasures That Make Life a Little Sweeter How to Work More Steps Into Your Workday More articles ›
To sweeten your wait, I am sending you this great article (hyperlink to your blog) that includes five books you should not miss this summer.
Set your personal email out of office message to reflect when you will return and if it is an emergency who they can reach.
I’ve used language like “I’m out of the office at a conference” before and that doesn’t mean I’m not checking email.
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too short, though – most of the time you should give a date of return to set expectation (and so I don’t bug you again before you’re back)
It’s a reminder to you that you should be disconnecting, Smith says, whether it’s to recharge during your staycation or to focus on a family emergency. And it can give you peace of mind to know you’ve communicated what’s needed for things to continue running smoothly in your absence.
Come Christmas time, there’s nothing quite like tidying up your desk, shamefully closing your 50 Chrome tabs, and switching on your out-of-office responder for the holidays.
Did you email me about [SERVICE]? Great! Read what our customers are saying about how awesome their experience has been. [LINK TO TESTIMONIALS]. Best Regards.
There’s just one problem with this approach: you’ve now obligated yourself to regularly check your email the whole time you’re out.