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Every customer interaction is important to showcase your brand personality, and auto-reply messages are no exclusion. That’s why you must make the right use of every opportunity and convert it into a good experience. Automated reply messages help you provide a great customer experience and also sets the right expectation. .

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I wonder if anyone ever calculated how much time was wasted producing those messages.
1) Communicate when a person will be back, or if they are out for an indeterminate period of time, tell me who I should be contacting instead 2) Communicate what I should expect. (For example, when I do my monthly reports, I have an out of office message that says that I’ll be slow to respond. I *will* actually check my email at least a couple of times, but I generally won’t respond to anything non-urgent.) 3) If the person is in a job that handles urgent requests, list who I need to contact instead if it can’t wait until they get back.

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4.) Bienvenue chez John Doe Solutions. En raison d'un événement en interne, notre secrétaire n’est pas disponible aujourd'hui. Vous êtes le bienvenu à laisser un message. Nous serons de nouveau à votre service lundi. Merci pour votre compréhension.
Our office will be closed on [date] for the public holiday and will reopen again as normal on [date]. Contact details for emergency can be found on our website.

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And yet regardless of your job description, the humble OOO can do much more besides simply telling people not to expect a prompt reply. Crafted subtly enough, it can even drum up business for you. While they wait for you to respond, perhaps they’d like to check out your new website or sign up for your monthly newsletter?

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It doesn’t matter whether you’re going to be out of the office for a few days, or a few months – if you’re going on vacation, it’s critical to remember to set up your out-of-office autoresponder.

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    I had to explain to her that the email was still there, just like a voicemail, they’d get it on their return.

    It is the most wonderful time of the year, which means I am wrapping presents and baking cookies. I'll reply to your email as soon as I'm back in the office on [date]. Contact CASE Communities Member Login Terms & Conditions Privacy Statement Staff Intranet Book Advancement events Articles Fundraising Resources AMAtlas Resources Awards CASE Library
    So from [date] to [date], I am going to be laid out in the sun catching a tan and reading a book.

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    As a person who hates voicemail, I applaud this. Send me an email. Give me a paper trail.

    List the full name, phone number and email of an assistant or a coworker who can respond to messages and meet deadlines in your absence. If more than one person is handling your duties, list each one and the reason for contacting them. In some cases, you may consider providing a way to reach you in case of an emergency.
    A clear, thoughtful out of office message saves the caller from troubles and inconvenience caused by your unavailability as they know what they should do next. Such a system avoids the negative impact that could come from the inability to respond to calls and messages. Your clients would likely try and contact you again and again, getting frustrated and losing trust in your business.

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    Total and utter cringe! Sounds like something a cheeky 11th grader would think is the epitome of word smithing. If someone sent this out at my work everyone would make fun of them and HR would make them change the message.

    Most likely, one of the last items on your to-do list before logging off for the holidays is setting your out-of-office email message.
    In case of pressing issues that need urgent attention, feel free to reach out to [CO-WORKER NAME]. Give them a call on [PHONE NUMBER] or send a message to [CO-WORKER EMAIL].

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    I still hate that lady. She made one of my coworkers cry until she had to leave work because it turned into an unstoppable panic attack. I later had one too.

    I can just about see having two OOOs: one for the actual leave time, and one for the first day you are back in the office, so people are aware you are digging yourself out of the emails and to please call or IM if it is time-sensitive.
    Remember, your email signature is as important to your company as all of your other corporate branding. Update any marketing promotional banners with seasonal offers. When the holiday season is over and your promos have finished, make sure you are no longer using a Christmas themed banner.

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“We hope you that this holiday season finds you enjoying every single minute of it. We are aware that this is the time of the year everyone is looking forward to and we are no different from you in that regard. Since we hope to spend some quality time with our families and friends, holiday closure period is ahead of us. We hope that you will enjoy the holidays just as much as we will.

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I guess my first instinct might be thinking it’s rude but having seen it a few times I do get it. It really makes sense for people who get dozens or hundreds of emails a day and are gone for extended periods of time. It’s more courteous to be up front about it than silently delete like some people said they do (though I get they maybe just didn’t realize they’d need to do that).

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Lead generation emails are the best when it comes to driving sales and promoting your content. Here’s an example template to inspire you:

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My OOO messages are always pretty casual, and the last line in the list of “for X, contact Y” is always something like “for chili recipes, contact Z”.

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