Having a professional automated message when you are busy enough to answer customer queries right away can set the right tone for your business and inform customers when they can expect to receive the response.
We’ve gone into lockdown in my state again, and one of my colleagues (events) has put the following as her out of office: Thank you for your message, I am working however there may be a delayed response as we manage our current events that have been affected by the recent XXXXXX Lockdown. I will respond to your request as soon as I am able. If the matter is time sensitive that can not wait please contact me on my mobile:
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On behalf of all people who have trouble typing on the miniature keyboards, my apologies :)
If that’s the case, feel free to text me at [PHONE NUMBER], and we can have a blast while sharing knowledge about WordPress over a cup of coffee.
You’ve reached [Company Name], the [company’s slogan]. Please choose from the following menu options: To speak with the operator, press 0. For customer support, press 1. For troubleshooting questions, press 2. For accounting questions, press 3. For a list of our staff members, press 4. To leave us a message, press 5. To repeat these options, press 6. After-Hours Greetings
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I suppose I’d rather know that and be able to factor it in to my schedule, irritating as it is, than not know and get caught by the month-long delay.
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Not sure how that particular storm shook out, but it was a classic example of the owner’s narcissism and need to have all of our lives centered around her business “family” with no boundaries.
Think about a soon-to-be-ex-colleague that really could do with some extra enquiries forwarded their way (call it 'paying it forward').
If you're unable to respond to emails because you are taking time off, attending a work event or away from your computer for any other reason, it's important to set up an out of office message. Setting up an out of office message helps keep people informed and prepares them for how to proceed in your absence. What do you write in a vacation responder?
"I'll be out of the office from Monday, 12/14, and will be back on Monday, 12/21."
Ta-da, you are done! You are one step closer to your vacation. Remember, just because you are away, it doesn’t mean you cannot make someone’s day with a funky OOO email!
Giving the option to contact an email address containing "interruptyourvacation" provides two things — 1) A dose of humor, and 2) discouragement from actually doing what the name suggests. Plus, he prefaces it with a request for empathy, by explaining that he promised quality time to his family.
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