Under the customization option, you can configure the pre-chat form to create personalized offline messages. You can clearly mention the business hours and ask customers to fill up the form with the relevant sales or support query. Inform them that your support representative will be connecting with them at the earliest to sort out the issue.
An away message will generally be a 160-character auto-reply message that can be turned on or off as needed.
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I, for one, tend to forget to set my automated out-of-office (OOO) email responder and scramble to do it before the plane takes off 🙈 It’s important to inform your customers and business associates (and remind your colleagues!) that you’re away, especially if they’re expecting a prompt response.
Hello! Thank you for your email. I am currently out of the office. We have closed for [holiday name]. I will be returning on [date]. If you require immediate assistance, you may reach me at – [mobile number]. Thanks!
I’m not sure I agree. Just as it’s part of the job for someone to handle their emails, it’s also part of the job for the sender to make sure that their request is sent to someone who is available.
Website: https://purelovemessages.com/office-closed-for-holiday-message-template/
If you have Chat enabled in Gmail, you will also see their out of office status when you send a direct message. If someone doesn't have permission to view your out of office event, Gmail won't show you're out of office. Share your out of office status.
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The use of humans is weirdly condescending to me, like people who say ‘doggo’ sincerely. It seems incredibly off at work.
Yup pretty sure. I remember stuff like they’re going to visit Mickey, they miss him, they haven’t seen him in a long time…honestly it read to me like someone under the influence of something when they wrote it.
I typically say “thanks for your message, I’m out until blah date, with periodic access to email” or no access depending. I list contacts who are willing to pitch in if necessary, and list the day AFTER my return that I’ll be able to address messages.
And while it may seem like a simple thing, if your out-of-office message is unclear or incomplete, it can cause problems while you’re out and when you return.
She definitely had an excessive ego, and she was also a narcissist who loved to micromanage so it was a really toxic place under her. We used to love it when she went on vacation because the office was quiet, calm, and drama-free.
So I thought I had a solution, but when I tested, I realized I don’t have access to my phone at all unless I turn off DND. UGH! Defeats the purpose. Is till want access to my maps, apps, safari and social media while on vacation.
Voice mail is a strictly worse medium than almost any alternative. You don’t get the opportunity to converse and ask questions back and forth like you do with a phone call; you can’t extract information efficiently from the message like you can with an email (the old “ugh, I have to listen to this entire message over again just to check one thing he said at the end” scenario).
I work with such a person. So instead of something like “I’m writing to ask if you would graciously consider serving on our committee”, she will send a message along the lines of: “I am graciously writing to ask you to serve on our committee.”
After all, your goal is always to keep your business associates happy. For that reason, you should have a backup co-worker who will cover some of your work while you are not available. Not only is this the professional way to go, but it will also leave your customer satisfied with the company’s service.