First, and most importantly, let the people trying to get in touch with you know when you’ll be gone and when you’ll be returning. There’s one more date to add — when they can expect for you to return their message.
Hello! Thanks for getting in touch. I’m out of the office until [DATE] with limited access to email. But never fear! I’ve left you with some helpful writing tips to read and share.
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I also think you should give this email tactic a try – especially when you return from an extended break or vacation.
The language tone is a crucial component of your brand messaging. It includes various aspects of communication, such as the words used, the level of formality. Implementing a good language tone enables businesses to unify the way it communicates.
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16. "Hmm. Gryffindor … No, Ravenclaw. Yes, you definitely belong in Ravenclaw. *Pause.* Okay, you haven't reached the Sorting Hat — it's the voicemail of [your name]. Please leave your name and number (and just for fun, the Harry Potter house you think you belong in) and I'll return your call as soon as possible."
It's December 1st in the North East and businesses are turning their attentions to Christmas...
COMPLETELY agree. Every time I see an OOO for a two-hour doctor’s appointment I have to fight the urge to reply with “How much are you paid?” because I know there is no scenario in which I would have to explain myself if I don’t answer an email for a few hours and if you are that important you better make a LOT more than I do.
2. "Hi, you've reached [name] at [company]. If you need a quick response, please shoot me an email at [insert email address] and I'll be in touch by EOD tomorrow. If it's not urgent, leave me a message with your name and number. Have a great day."
Give complete details of the person they can contact if there is an urgency. If you are in charge of multiple departments, you can add more people along with their expertise area so that customers know who they should reach.
Try this out with your colleagues or share it with colleagues/clients headed off on a vacation to send them off in style:
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In case of pressing issues that need urgent attention, feel free to reach out to [CO-WORKER NAME]. Give them a call on [PHONE NUMBER] or send a message to [CO-WORKER EMAIL].
Hi there, Thank you for reaching out! We are currently in the middle of our busy season so our reply may be delayed up to three days. We appreciate your patience while we look into this for you! Thank you.
If you need my assistance before then, you can reach me at my mobile – (Mobile Number).
Hello, our office will remain closed for during the Christmas period. We assure you that all your emails will be responded to as soon as we return to the office. Merry Christmas! Regards, [Name/Company name]
I include my boss because I have different backups for five or six different parts of my job, and my boss is more likely to know the nuances of which one is the appropriate contact than the person sending the email, so it’s more likely to get to the right person if she redirects than if the emailer tries to guess which one of the six contacts I listed is the one who can solve their problem. (My specialty is the “other things as requested” section of my job description; I’m sort of a jack of all trades around here. :) )