To ensure that you keep customers happy and present a professional image, make your auto-attendant easy to navigate. We’ve compiled some sample call center greeting scripts that can be used in different situations, whether your company has a small customer support team or a massive call center with hundreds of people.
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Optionally, set a date range for your automatic replies. This will turn off automatic replies at the date and time you enter for the end time. Otherwise, you’ll need to turn off automatic replies manually.
The appropriate tone depends on the holiday. If you’re closing for Christmas or New Year’s, it’s safe to assume your customers expect you to be festive and maybe even humorous. Conversely, if you’re closed for Veterans’ day, your email should strike a more serious chord. Use our templates and double-check your tone before you hit send.
Hello! Thank you for your email. I am currently out of the office. We have closed for [holiday name]. I will be returning on [date]. If you require immediate assistance, you may reach me at – [mobile number]. Thanks!
I, for one, tend to forget to set my automated out-of-office (OOO) email responder and scramble to do it before the plane takes off 🙈 It’s important to inform your customers and business associates (and remind your colleagues!) that you’re away, especially if they’re expecting a prompt response.
International locations, such as Carnegie Mellon University in Qatar, may observe different holidays. Holiday Schedule Official University Holiday FY 2021–2022 (Observed*) FY 2022–2023 (Observed*) Independence Day July 5, 2021 July 4, 2022 Labor Day September 6, 2021 September 5, 2022 Thanksgiving Day November 25, 2021 November 24, 2022 Day After Thanksgiving November 26, 2021 November 25, 2022 Christmas Eve December 23, 2021 December 23, 2022 Christmas Day December 24, 2021 December 26, 2022 New Year's Eve December 30, 2021 December 30, 2022 New Year's Day December 31, 2021 January 2, 2023 Martin Luther King, Jr. Day January 17, 2022 January 16, 2023 Memorial Day May 30, 2022 May 29, 2023 Juneteenth June 20, 2022 June 19, 2023
I had a coworker once who hated it when she got somebody’s out of office message. I asked her why it got her so bent out of shape. “Because then I have to wait until they get back to send the message again!”
Though you were ending with a “for everything else, there’s Mastercard” for a moment!
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4. "Hello, you've reached [your name and title]. I'm currently out on parental leave until [date]. In the meantime, please direct all phone calls to [alternate contact name] at [phone number] and emails to [email address]. Thanks, and I'll see you in [month you'll be back in the office]."
Thanks for your email. I’m currently offline, returning on [date]. I’ll respond to your message then.
With the Holiday season right around the corner, your office’s voicemail greeting should quickly inform callers of any potential changes in hours, days or availability.
First, take your pick: you can create a mellow, professional out of office email (your CEO will approve!) or, you can make an auto-reply that's a bit goofier.
Naturally, she had to take the day off — and couldn’t let folks know with any old generic auto-response. Instead, she made a guessing game of it in her out-of-office email, which you can use for yourself, below.
Hello, Thank you for your email. I’m out of the office and will be back on [DATE]. During this period, I will have limited access to email. For immediate assistance please contact by cell number at [PHONE]. Best Regards.