Once the person reaching out to you realizes you’re gone, they may panic if they have a legitimate need for immediate support. The best way to avoid this is to let your callers (and emailers) know how to find the appropriate help.
Image Source: https://blog.hubspot.com/marketing/hilarious-out-of-office-email-auto-replies
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Hi, You just missed me. I am out of the office until [MM/DD]. If your question can wait, great. I’ll reply when I get back. If not, contact [name] at [email] or [phone] and they’ll take good care of you. Meanwhile, feel free to peruse our FAQ section of [website] to see if your question can’t be answered there.
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Providing estimated time to customers for getting responses is the first and foremost best practice to be followed by businesses. Usually, when customers know what the wait duration is, they are not very frustrated. Hence, setting clear expectations is crucial for delivering excellent service.
From out of office messages to lead generating auto replies. Learn how to set up and send your own automatic text replies.
Every customer interaction is important to showcase your brand personality, and auto-reply messages are no exclusion. That’s why you must make the right use of every opportunity and convert it into a good experience. Automated reply messages help you provide a great customer experience and also sets the right expectation.
Thank you for your e-mail. I will be on leave on 26th Jan with no access to email. I will revert to you on my return on 27th Jan.
Changing it every evening is definitely too much, though. I would assume the vast majority of people sending business email understand the concept of working and non-working hours…
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If you’ve been inspired by Rachael’s efforts and want to spread a little festive cheer, there are some fantastic examples to help you do just that...!
If you have the opportunity to come, let me know — I’d love the chance to connect with you.
We promise the world will not end while our offices are closed and encourage you cherish this time with your families and friends!
The science fiction writer John Scalzi says “The failure mode of clever is asshole,” which seems to apply here.
In our company it is very much the norm (though some don’t and it’s not looked down on. It’s just we kinda know every handles the ridiculous amounts of email we get in different ways that suit them). And it’s the norm of the people who so to put that in there because 1. if you go anywhere north of where we’re at, you’ll get zero reception and 2. other people we work with know you normally do.
Thank you for calling [Company Name]; we are currently closed in observance of [holiday name]. We will return on [Date] at 8 AM Eastern Time. If you would like to reach our Dial by Name Directory, please press 1. To leave a voicemail, please press 2. A representative will contact you upon our return. To repeat this menu, please press the # key. [If no response after a few seconds] Goodbye. Voicemail Greeting