I think in an industry/company culture where that kind of responsiveness is expected/normal, that makes a lot of sense!
To ensure that you keep customers happy and present a professional image, make your auto-attendant easy to navigate. We’ve compiled some sample call center greeting scripts that can be used in different situations, whether your company has a small customer support team or a massive call center with hundreds of people.
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A new survey undertaken by YouGOV of 1,000 Britain-based office workers has revealed that 30% of employees believe their workspaces are outdated and uninspiring.
Whether you’re off sick, away on training or somewhere blissfully sunny, you’ll need to set-up your ‘Out of Office’ auto-reply. Most people tend to go with the boring and basic formula of apologies and redirection to someone else who might be able to help. We’ve scoured the internet and gathered 10 of our favourite responses. After reading these, you might rethink your own!
I'm out of the office enjoying the holidays until [date]. I'll respond as quickly as I can when the festivities are over and I'm back at my desk. If your request is urgent, please reach out to my colleague, [name], at [email], for assistance.
I’m so glad not to have to work at [insert company] any more that I am literally high on life.
Your business is important to us and I will respond to you immediately when I return to work.
My workplace is super strict about out of office replies. We have 3 scripts we are allowed to use; and we are only allowed to change our name, job title, and return to office date. If you veer off script, management will have IT turn off your out of office as it does not comply with their standards. They are also super strict with messages on our voicemails, again with the option of using 2 scripts and changing your name, job title, and return to office date.
Voicemail and phone settings while working remotely As you prepare to work from home, consider updating the outgoing message on your desk phone so external callers know you are working remotely. The following templates for voicemail messages are available for departments and individuals to customize and use. We appreciate everyone following a …
When people leave first name contact only as if we’re supposed to know who Susan or Frank are..
There are a lot of ways to improve your out of office message, but you should first make sure that you covered the most important stuff.
Being left out is an emotional drama that unfolds in three acts: discovery, distress, and, if you can get there, detachment. These psychological rhythms prevail whether you are reeling from the whispers of a group of girls at recess or excluded from a bridge game in your assisted-living home.
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I don’t think it’s condescending, but I do find it annoying. I have a coworker who sometimes writes emails in this tone of voice, and it’s honestly way too much.
Thanks for your email. Right now I am camping in the countryside with my family which means I will be completely switching off from all technology for a few days (gasp!).
You should use your out of office email whenever you’re going to be away from the office – whether it’s for a day, a week, or even longer.
Whether you're taking a personal or business trip, keep in mind that information contained in your OOO message could be used against you maliciously. Be sure to follow out-of-office message best practices to keep your company data secure. Create different out-of-office replies based on whether the message is going to someone inside or outside your company Avoid personal details Don't share your travel destination Don't provide direct insight into the chain of command Avoid listing your exact length of vacation