Under the customization option, you can configure the pre-chat form to create personalized offline messages. You can clearly mention the business hours and ask customers to fill up the form with the relevant sales or support query. Inform them that your support representative will be connecting with them at the earliest to sort out the issue.
Hi, I’m out of the office until [MM/DD] with limited access to email. But don’t worry! I’ve left you with some helpful article to read and share in the meantime. I look forward to connecting with you when I return.
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I took two weeks off recently and put together a google doc of anticipated things someone might need to know. I slacked it to our whole team with instructions not to call me unless we’re about to lose $1 million or more (we’re a small office and I wear a lot of hats so lots of small things could have been a problem). IDK if anyone actually read it, but it set a tone of “don’t think you can reach me for the next 2 weeks” and let me keep a short OOO response.
There are a few auto-reply text modes on iPhone that can be used while you drive or when you are on vacation. This vacation auto message will work both for incoming phone calls and iMessages. This workaround is capable of sending a standard auto-reply text from iPhone for the scheduled interval, or you can set the vacation time manually. I hope this will work for you guys to reply to your business clients while you enjoy a smartphone free vacation. Disclaimer: MashTips is supported by its audience. When you purchase through links on our site, we may earn an affiliate commission at no extra cost to you.
Would you please check the steps explained in this video: https://www.youtube.com/watch?v=h0jJwjpE87o.
That’s why I instituted group email addresses/boxes for this use (I had to fight with IT to have one created in the early days). Yes, everyone has their individual email in addition to the group mailbox.
it’s not your standard email response. It’s [your name’s] out-of-office because [he/she/they] are on holidays and will respond when they return.
Website: https://blog.exclaimer.com/announce-your-christmas-opening-hours-in-your-email-signature/
Setting up out of office messages removes the guesswork done by customers when a response doesn’t come back right away.
Dear Customer, Our office is closed and you can expect to hear back from me by [date]. Have a great holiday! Regards [Name/signature]
Note: The following steps are for users with a Microsoft Exchange account. If you don’t see the words, “Connected to: Microsoft Exchange” at the bottom of your Outlook window, check out our article on how to set up out of office in Outlook with an IMAP/POP3 account.
Dear all, I am out of the office until 4, February. If you need immediate assistance please send me a message on my cell phone: +111 1111. Otherwise, I will respond to your emails as soon as possible. Thanks, (YOUR NAME)
Note: Outlook does not attach your signature when it sends automatic replies. If you have a signature, you might want to paste it below your message. If you don’t have one, learn how to add an email signature in Outlook.
Out of Office Out of Office Friday, Nov 8th – Friday, Nov 9thI’m Out Til Monday the 12th
The best holiday messages are short, cheerful and specific. Try to include the person’s name, as well as a memory from the holiday season or year.
Hi there. I’m out of the office until Monday, 14 August, with limited access to email.
For immediate assistance, please contact me on my cell phone at (your cell phone number).