Our factory and office will be closed from [date] for Celebrating [holiday name]. I hope this holiday will more enjoyable and give you more time to be with your family. All your inquiry will be attended to once we resume normal operation on [date]
9. Office Closed for Christmas. Use this template for Christmas holidays. Hi (specify the Name field id), Our office will remain closed for Christmas. We assure you that all your emails will be answered as soon as we return to the office.
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Loads of translators work freelance because it’s very easy to do from home, so yeah I’d not expect then to be standardised. I’ve received English and native language replies, but never both.
When customers receive automated messages, they have expectations about the wait duration (in terms of number for e.g. 4 mins or 4th position), that can make or break their customer service experience.
I think this is great. A little too long, but it would work well as an internal reply in a large office with the right kinda culture. I’m imagining how useful it would be in my previous office with 300+ people that always had some “fire” or another to put out. I also appreciate how it protects the sender’s time off–at no point does it say “ok, fine. contact me.”
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When we were working from home (we’re mandated to be back in the office now), my voice mail message was something like “I check voice mail, but if you want a faster answer, please send me an email at [email protected]” And it’s amazing how much more to the point emails are than voice mails! Much less “Well, this is unusual (it’s not) and needs the whole backstory (it doesn’t)” and 15 minutes later getting to the actual question (“can I do this thing that a regulation clearly indicates I can’t do”)
Thank you for your email. I’m currently offline until [date] to celebrate the holiday with my loved ones—without my phone in front of my face.
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Unfortunately, literally every single thing in the world is an emergency in my office :(
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Remember to change the dates, and double-check to make sure they’re correct if you’re resuming the same message you used the last time.
I can just about see having two OOOs: one for the actual leave time, and one for the first day you are back in the office, so people are aware you are digging yourself out of the emails and to please call or IM if it is time-sensitive.
I am at an opera house in the countryside (i.e. without reception) and shall return to the office on XX.
By the way, [Name], our [Title], will be giving a speech sharing unique experience in [field]. I think you’ll enjoy it.
Such emails are crucial, especially when you have long-lasting relationships with customers that need a prompt response. It would be very unprofessional to leave without explaining why you aren’t answering. It’s like if you are having a conversation with someone, you decide to just take off without saying goodbye, while they went to the bathroom. Rude!