By now, your neighbourhood supermarket is probably already blasting the classic Christmas tunes, your favourite colleagues are on vacation many miles away, and you’re counting down the days till you get to clear your annual leave 😏
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Mac? Well, he clearly works hard and plays hard. Which is totally on-brand with the vibe that Marriott's Moxy hotels exude. In summary? Points for being young and able to dance the night away. Double (mid-life adult) points for staying on brand while doing so.
Plus the world of technology has moved on from answering machines (which is all voice mail is) so… nice vintage projector you got there
If you’re out for several days, then sure, say when you’ll be back and leave info for who to contact in the meantime.
Whatever style you may adopt, it’s still useful to know that some of the general rules apply to all instances: Stay consistent with the preferred communication style, particularly if you go for more creative options Double check for grammar and typos, as your template will be sent to many addresses Do not overdo it in terms of using unconventional style, particularly if you are not sure that it will fall on right ears with some of your customers Wrap-up
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Out of office messages can be as concise or detailed as you need but should follow a standard structure. Here are two templates you can use to create your own message.
Goofy dad joke that doesn’t require changing with the calendar. “What do you call a cephalopod carved out of ice? COOLAMARI.” You’re set for at least three vacations on that one.
This is what I’ve seen most often in my career. Problem is, the contact is almost always the admin. I’m the admin. Everyone’s idea of assistance is different. Often, I didn’t have the knowledge about the issue in order to be of any assistance. I wound up spending more time running around looking for answers than actually working on what was on my own plate. It’s exhausting. Otherwise known as “please don’t call us for unicorn problems when we handle llamas. Literally, we can’t do anything for unicorn problems.”
The following examples and text ideas can be used for almost any kind of holiday / vacation messages. You can switch the language of the text blocks by pressing the tab button.
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When customers receive automated messages, they have expectations about the wait duration (in terms of number for e.g. 4 mins or 4th position), that can make or break their customer service experience.
On that same day, President Eisenhower sent a letter to the Honorable Harvey V. Higley, Administrator of Veterans' Affairs (VA), designating him as Chairman of the Veterans Day National Committee.
Even the most blunt Out Of Office responders can still offer some levity or can at least entertain. If you’re looking to spice up your OOO, try this wonderful Wikipedia OOO generator that Melody Joy Kramer and Alex Hollender built. It auto-generates an OOO response with either a link or a quote pulled from Wikipedia. It’s a cool little project and a nice starter template for you when you decide to tell everyone to buzz off and leave you alone for a bit.
Editor's Note: This was originally posted in July 2018 and updated and republished on the date posted in the article. Enjoy!