It’s common practice to prepare an email vacation autoresponder for when you are going to be away from work for a lengthy period of time. But in many cases that isn’t enough to give you – and those who may be wanting to reach you – peace of mind while you are gone.
5. It’s not all about Christmas, Cyber Monday, or Black Friday. When referring to the holidays, you might be thinking about Thanksgiving, Christmas, or maybe Hanukkah.
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Use a voicemail with the capability to record several different messages. Excellent customer service takes a little extra work. The good news is, once you get your messages recorded, they are set. You may need to change your holiday greeting message to fit the season, but all of the others will be okay. Write your scripts before you record!
The office is closed today for the Public Holiday. We will resume normal office hours from tomorrow morning. Enjoy your day off!
This is how my voicemails to my doctor’s office, my son’s doctor’s office, his daycare, etc. all go. Actually, the few times I leave voicemails beyond that, this is how they go.
Optionally, set a date range for your automatic replies. This will turn off automatic replies at the date and time you enter for the end time. Otherwise, you'll need to turn off automatic replies manually.
17) I cannot handle your emails until I return on mm/dd/yyyy. Please be patient and your mail will be deleted in the order it was received.
Dude, my brain is not friends with my ears. It’s not psychological, my brain’s just less reliable than Siri at transcribing your voicemail. No one wants me calling them back explaining that I don’t handle the otter scriptorium inks when really they wanted a chocolate teapot.
Two to three sentences is usually enough to tell recipients everything they need to know.
Like email, business text messaging is a platform that’s always on. But that doesn’t mean you have to be. So sit back, relax, and let the leads begin to manage themselves!
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I’ll add “with limited access to email and voicemail” if I’m out because of work-related stuff (back when we used to have offsite meetings!), and “with no access to email and voicemail” if I’m truly on PTO.
Businesses rely on delivering excellent examples of automated reply messages to manage customer expectations and make them feel valued. However, it is recommended to follow the key ideas for creating professional auto reply messages to provide instant communication.
About the “overshares”: You linked to a previous column that mentioned this point, “Sometimes the over-sharing of plans can even come across as suspect — similar to how when someone’s calling in sick with genuine illness, they usually just say, ‘I’m going to be out sick,’ but fakers will generally give you a long list of overly specific symptoms, like they feel they have to convince you.”
My favorite thing is setting my OOO to only run for a specific amount of time. I will absolutely forget to turn it off if I have to do it manually, but we can just set a date/time range for it to start/stop. So I usually start it around 4 pm the day before and end it at 7 or 8pm the night before I return.
I pretty consistently just do “Greetings, I will be out of office from (date) to (date) with (limited/no) access to email. If you need assistance, please contact (boss) at (email address) – otherwise, I will follow up with you upon my return. Thanks!”