14. "Hello, you've reached the Sales Department at [Company name]. All of our representatives are currently helping clients [insert goal such as, 'achieve 40% growth through streamlining HR operations'] and are unable to take your call. Please leave your name, company, and phone number and we'll give you a call back ASAP. Thank you!"
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One common challenge faced by customers is auto reply email or text messages lack a specification about the estimated wait time to get answers for their queries.
Hi, This is an automated reply because I am currently out of the office until [MM/DD]. Did you email me to know more about [product/sale/service/etc]. If you did, take a look at this [ebook/brochure/infographic/etc]. I’ll be sure to answer any questions you may have about it upon my return.
It is important to understand that your auto-response message can go to anybody, even your top management people. Try to avoid any embarrassment by taking the time to proofread the message.
You can’t do that when students are emailing (well, you can, but you shouldn’t). Our office requirement is “within 48 hours during regular business hours.”
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It also doesn’t help that gmail has no ability to create an OOO schedule… like why can’t I have gmail turn on the message every day at 5pm, and turn it off every morning at 8am? We have the technology!
I love this! I don’t think its annoying at all– its literally sharing the mission of your work.
Tested to/from 2 iPhones (1 personal/1 work phone) and neither of them receive the designated Auto Reply Text. What am I doing wrong?
Hello and thanks for your email. I’m currently out of the office until [MM/DD] with limited / no access to email. If your request is urgent, please contact [NAME] at [EMAIL or PHONE]. In the meantime, did you know we have a weekly / monthly enewsletter?
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I usually go with “Hickory, dickory, dock, I’m off the clock. When the clock strikes Tuesday, I’ll be back.”
Yes! I remember reading here the phrase: the default mode of clever is asshole. Meaning when trying to be clever backfires, you end up just looking like an asshole. I’ve given up the need to get laughs at my clever sense of humor while at work. I really hope that out of office message is for internal emails only, because the risk of this landing badly is too high.
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But nope, we’ve created a world where “I have a dentist appointment and won’t be in until 10 today” is cause for alarm.
Sample Phone Scripts. After Hours Voicemail for a Small Business: Thanks for calling (our company). The office is currently closed. Office hours are 9am to 6pm, Eastern Time. Please leave a message at the tone and we'll call you back on the next business day. Thank you. Voicemail Script: You have reached (your business name).