Here are some of the common questions and answers about holiday messages to employees.
Our office will be closed for our Thanksgiving Holiday on [date]. The office will reopen on [date].
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I’m currently out of the office this week as I’ve taken some time off to travel. However, I’ll reach out to you when I’m back.
I’m a huge fan of the scheduling. I give myself up until 8am the day I return, since that way I’m covered if someone is emailing me early in the morning and will know why it might take me a bit to get back to them as I sort through the backlog for triage even though I’m back in the office that day.
Set your out of office messages and determine who monitors division and department messages.
For any requests you might have, feel free to reach out our [Title] [Name] at [email / phone].
When customers receive automated messages, they have expectations about the wait duration (in terms of number for e.g. 4 mins or 4th position), that can make or break their customer service experience.
Thank you for your email. I will be out of the office from mm/dd to mm/dd and will have limited access to email / will not have access to email. If this is urgent, please contact [NAME] at [EMAIL] or [PHONE]. I will do my best to respond promptly to your email when I return on mm/dd. Why is out of office message important?
I often see people put public holiday notices in their email signatures a week or two in advance, especially where there are multiple affected dates in a row. We are a very date-dependent field, though.
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I ALWAYS forget to leave a voicemail response with the same info above! Don't be like me.
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I can’t agree that holding on to a request for a week or so is akin to groveling.
Voicemail is also horrible for non-native speakers. I’m reasonably fluent in German but have to listen to voicemails at least 3 times to get everything. Why people can’t just type a text message is beyond me.
Many businesses are using automated messages for retaining their customers and setting good examples for other businesses to follow. Using the auto reply messages rightly helps the business from taking impromptu decisions.